General Video Information
Overviews
- AI Deterrence (AID) OverviewAI Deterrence (AID) takes security to the next level by using AI-generated deterrent responses to build a moat of protection around customer properties. Building off of Video Analytics, AID intelligently identifies and analyzes intruders and surroundings to issue adaptive verbal deterrent warnings.
- Business Activity Analytics (BAA) OverviewBusiness Activity Analytics is a new way to manage for business customers to protect their properties using their business cameras. By creating and using rules around movement or group gatherings, business owners can transform the way they protect their business.
- Commercial Video Surveillance OverviewWhether your customers need to cover a single warehouse or a national chain of storefronts, our commercial video surveillance offerings have them covered. With our intuitive app and flexible storage options, customers can access live or recorded video anywhere, anytime.
- Doorbell Cameras Comparison ChartHelp your customers see more, know more and do more with the doorbell camera best suited for their needs and peace of mind.
- Familiar Face Analytics OverviewLet your doorbell recognize Familiar Faces. Get confident, context-rich alerts that tell you who is at the door.
- Pro Series Cameras OverviewAlarm.com for Business introduces our new Pro Series commercial-grade PoE cameras. With options for indoor and outdoor use and a wide range of commercial applications, the best-in-class Pro Series cameras helps your customers monitor their businesses at all times.
- Response Modes for AI Deterrence (AID) OverviewTake AI Deterrence (AID) beyond standard crime deterrence with response modes. Video customers can customize AID rules by message type and response voice, depending on the use case, to deliver a more personalized experience. Plus, to help customers select the right option, we've added the option to test alerts on camera without impacting monthly event quota.
- Video Analytics OverviewVideo Analytics enable your customers to get smarter video alerts on what matters most to them. It actively detects and distinguishes between people, animals and vehicles to reduce nuisance alerts and boost customer engagement.
- Video Settings for Web and Mobile OverviewSee all cameras at a glance, check status in seconds, and update settings without digging through menus. From your phone or laptop, everything you need is right where you expect it.
- Video Solutions OverviewEmpower customers to see what’s happening anywhere, anytime with video monitoring solutions by Alarm.com. Our video technology gives customers smarter, more useful alerts and a whole-home view of important activity.
User guides
- Adjust how long to request clip uploads during an alarm
- Adjust saved video resolution, image quality, or frame rateVideo settings can be customized for each camera and video device.
- Adjust the camera-triggered clip length setting
- Adjust the live image quality of a cameraLive video image quality can be changed to improve either motion clarity. Increasing the video image quality improves the fine details in the picture — decreasing the video image quality reduces the amount of bandwidth the video device needs.
- Advanced Video Search
- Associate a security device to a continuously recording camera
- Change the video alert format
- Commercial video internet bandwidth guidelines
- Configure Privacy Zones for video devices
- Create a video upload limit notification
- Create/edit a camera group
- Delete saved video clips
- Download a video clip
- Enable pre-trigger recordings for a video device
- Familiar Face Analytics
- Familiar Vehicle Notifications for Video AnalyticsWith Familiar Vehicle Analytics, Video customers can know exactly whose cars are coming and going.
- High Dynamic Range (HDR) for video devices
- Keyboard shortcuts for the video player
- Leave feedback on saved video clips
- Manually record video clips
- Onboard Recording (SD card) with Smart View for video devices
- Pause or resume a video recording rule
- Perform an Internet speed test
- Perimeter Guard™ for video devicesStop intruders in their tracks with Perimeter Guard™ proactive defense. Perimeter Guard™ uses Alarm.com's advanced Video Analytics to sound an alert and flash the camera's status LED when unwanted visitors are detected.
- Reconnect a camera to a wireless network if the router, equipment, or Wi-Fi settings change
- Reformat an SD card installed in a video device
- Remote streaming methods for Alarm.com video devices
- Reorganize video device order on the Customer Website
- Share a saved video clip
- Thumbnail Search for SVR and Onboard Timeline
- Vacation Watch for Video Analytics
- View continuously recorded video using Smart View
- View saved video clipsSaved video from cameras and video devices can be viewed from the website and the app.
- View specific video devices or camera groups
How-to troubleshooting guides
- A recording rule fails to save changes or be deletedFailed to delete selected camera triggered recording rule please make sure your camera is connected to power supply and the network. Failed to complete object detection action please make sure camera is connected to power
- Camera LED is blinking green
- Cannot view Onboard Recording (SD card) video with Smart ViewThis article explains how to troubleshoot issues viewing onboard recorded video stored on a camera’s microSD card. It outlines how to confirm the SD card meets supported size and endurance requirements, verify live video playback, and check that Wi‑Fi signal strength meets minimum thresholds. The steps include deleting and recreating the onboard recording schedule, power cycling the camera, removing and reinserting the SD card, and reformatting the card if necessary. The guidance also explains w
- Firmware upgrade fails during video device installation
- My camera is making a clicking sound
- Unable to view live video while connected to a VPN
- Video appears too dark or has bright spots
- Video camera is not connecting with WPS
- Video Device Troubleshooting Guide
Frequently asked questions
- Are duress alarm events covered by alarm-triggered video recording rules?
- Are there any wireless extenders recommended by Alarm.com?
- Audio recording and playback for 24/7 Onboard Recording
- Can customers restrict a secondary login to see only specific video devices?
- Can deleted video clips be recovered?
- Can I splice the camera power cable?
- Can live video display on a normal TV from the cameras?
- Can multiple video devices be installed simultaneously?
- Can the Field of View or Focus be adjusted in real-time on the Live Video or SVR pages?
- Can video devices be enrolled in bulk to an account?
- Can Video Motion Detection ignore parts of the scene?
- Can video timestamps be formatted differently or removed?
- Do Alarm.com video devices comply with the Trades Agreement Act (TAA)?
- Do Video features work with any IP camera or webcam?
- Does a System Check triggered video clip count against the upload limit?
- Are there panels that are incompatible with video monitoring?
- Has the Adobe Flash-based video viewer been replaced?
- How do Video Analytics notifications work?
- How does a Video Analytics clip get classified as other?
- How does Power-over-Ethernet (PoE) work with Alarm.com video devices?
- How many overlapping Video Analytics recording rule notifications can be sent at once?
- How many users can view the live video stream simultaneously?
- How many video cameras can be enrolled to an account?
- How many video devices can a user view at once?
- How much Onboard Recording footage can be stored on a microSD card?
- How often does Alarm.com check the connectivity of the video cameras?
- How waterproof or weatherproof are Alarm.com cameras?
- How well can Alarm.com cameras see in the dark? (night vision, infrared)
- In what file formats are snapshots and video clips saved?
- Is continuous recording possible using an Alarm.com camera?
- Is it possible to use video devices or access video data after an account has been terminated?
- What are the core Alarm.com video features?
- What are the differences between Camera triggered clips and Event triggered clips?
- What are the different types of video recording rule notifications?
- What are the internet service and bandwidth requirements for Alarm.com video devices?The upload speed bandwidth requirements for Alarm.com video devices. The network requirements can vary based on the model or camera type.
- What does my camera's LED light mean?
- What internet browser software is needed to use Alarm.com video devices?
- What is the maximum distance of Power-over-Ethernet (POE)?
- What is the maximum resolution for Pro Series video cameras?
- What is the supported wire gauge/AWG for a video doorbell camera?
- What is WebRTC end-to-end video streaming?
- What type of analog cameras do the Alarm.com video servers support?
- When does live or saved video contain audio?
- Where does the thumbnail for cameras come from in the Customer app?
- Which Alarm.com video cameras are suitable for cold temperatures?
- Which cameras work with the Alarm.com video monitoring services?
- Which video devices support Video Analytics?Cameras that are compatible with Video Analytics can detect and record people/animals/vehicles that pass through or linger in areas of interest.
- Which wireless protocols do Alarm.com video devices support?