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Knowledge Base

How many video cameras can be enrolled to an account?

The user may enroll as many cameras as their service package includes. The total number of cameras that an account can have when all possible video expansions are applied is 64.

For more information about how to view and update a user's service package, see Update the service package on a customer account.

For more information about the different types of video monitoring service packages and add-ons that are available, see What are the service package options for video monitoring?.

What types of video devices are included in the camera total?

Any video device that transmits a unique live video stream to the account.

Enrolled devices Included?
Alarm.com video cameras Yes

Alarm.com video servers

Yes

Note: Each channel on a multi-channel video server is counted as an individual camera. If a channel is unused, it is not counted.

Doorbell cameras Yes

Stream Video Recorders (SVRs)

No

Note: SVRs are counted separately from cameras. For more information about the total number of SVRs possible on an account, see How many SVRs can be enrolled on one account?.

Alarm.com Network devices (e.g., the ADC-SG130, ADC-W110, etc.) 

No

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