Request the wireless signal strength of a video device
Video device wireless signal strength can be checked remotely for devices on the customer account at any time using the Alarm.com app or Alarm.com customer website, or during installation for supported devices using the Alarm.com app. It is generally recommended for video devices to have at least 66% wireless signal strength.
Request a video device's Wi-Fi signal strength
To request a video device's Wi-Fi signal strength using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Video.
- Click Settings.
- Select the desired video device.
- Click the Wi-Fi signal strength card.
Note: The online status and Wi-Fi signal strength cards automatically display the date and time of the most recent check-in. - Click Request Signal Strength.
To request a video device's Wi-Fi signal strength using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap
. - Tap to select the desired video device.
- Tap the Wi-Fi signal strength card.
Note: The online status and Wi-Fi signal strength cards automatically display the date and time of the most recent check-in. - Tap Request Signal Strength.
To request a video device's Wi-Fi signal strength during installation:
Compatible video devices
- ADC-V515
- ADC-V516
- ADC-V523/523X
- ADC-V530
- ADC-V723/723X
- ADC-V724/724X
- ADC-V730
- ADC-V731B
- ADC-VDB750
- ADC-VDB770
- ADC-VDB775
- ADC-VDB781B
- Log in to the Alarm.com app.
- Tap .
- Tap .
- Tap Add Device.
- Tap the specific device or enter the MAC address to start the installation wizard.
- Enter a name for the device.
- Tap Next.
- In Configure Device, tap Next after the device is installed.
- Tap Request Signal Strength to request an updated Wi-Fi signal strength.
- Tap Next to continue and configure the camera as desired.