Adjust the live image quality of a camera
Live video image quality can be optimized for motion and clarity. Increasing the video image quality improves the fine details in the picture — decreasing the video image quality reduces the amount of bandwidth the video device needs. For more information about video device bandwidth requirements, see What are the internet service and bandwidth requirements for Alarm.com video devices?.
The quality of the image can be affected by Wi-Fi signal strength, browser performance, and network bandwidth when viewing live and saved video using the Alarm.com app or Alarm.com customer website . For the highest quality video, download the clip.
Note: Live video image quality cannot be adjusted for the SkyBell Doorbell Cameras or the '25, '26, and '36 series video devices.
Change a camera's live video image quality
Select whether you are changing a camera's live video image quality using the Alarm.com app or Alarm.com customer website.
Alarm.com app
- Log in to the Alarm.com app.
- Tap
or 
. - Tap
. - In Video Devices, tap to select the desired camera.
- In Settings, tap Video.
- In Live Video Resolution, tap the desired live video image quality.
Note: Only some video devices' settings can be changed using the Alarm.com app. If the resolution options are not available for the camera, use the Alarm.com customer website to change them. - Tap Save.
Alarm.com customer website
- Log in to the Alarm.com customer website.
- Click Video.
- Click Settings.
- Select the desired video device.
- Click Video.
- In Live Video Resolution, click to select the desired image quality.
Note: The available options can vary slightly between video devices. Some video devices allow for different quality settings for the Alarm.com customer website and the Alarm.com app at the same time. - Click Save.