Skip to main content
Knowledge Base

Package Alerts for Alarm.com Video Doorbells

  1. Last updated
  2. Save as PDF

Customers can be the first to know when a package is delivered to their home or business with Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770), Alarm.com Premium Video Doorbell Camera (ADC-VDB775), and Alarm.com Battery Doorbell Camera (ADC-VDB781B). Using Video Analytics, these Video Doorbells can identify when a visitor leaves a parcel on the customer's doorstep—notifying them immediately.

Package Alerts can be configured to send notifications right when a courier delivery is made, remind you if the box is not picked up, or alert you if it goes missing. The feature can be set up in seconds from the Recording Rules section of the Alarm.com customer website and Alarm.com app.

For more information about creating a Video Analytics rule, see Configure a Video Analytics rule.

package alerts.png

Compatibility requirements

  • A service package with Video Analytics
  • One of the following supported Alarm.com Video Doorbells:
    • ADC-VDB770 on firmware version 02203+
    • ADC-VDB775
    • ADC-VDB781B

Feature details

  • Quick and easy set up as part of any supported Video Doorbell's recording rule
  • Separate notifications for when the package is delivered and removed
    • Can be configured for SMS, email, and push notifications
    • A delivery notification is a package alert with a thumbnail of the parcel
    • A removal notification is a person alert with a thumbnail of the individual
  • Clips of package delivery and removal events can be easily viewed in Highlights
Video Analytics rule order requirements

For the ADC-VDB775 and ADC-VDB781B, Package Alert notifications may only send consistently when the rule with Package Delivery or Package Retrieval enabled is the first Video Analytics rule created for the doorbell and the most recently saved rule. If other Video Analytics rules for the doorbell were created first, rules were deleted and recreated, or other existing rules were edited and saved more recently, Package Alert notifications may stop being sent even though the events will still appear in the customer account's Activity.

Example 1: No Video Analytics rules are currently created for the doorbell
  1. Create the Video Analytics rule for Package Alert notifications.
  2. Create any other desired Video Analytics rules for the doorbell.
  3. Edit the rule for Package Alert notifications and re-save it.
Example 2: A Package Alert Video Analytics rule has been created and the user wants to create an additional rule for the doorbell
  1. Create the second Video Analytics rule for the doorbell as desired.
  2. Edit the rule for Package Alert notifications and re-save it.
Example 3: A non-Package Alert Video Analytics rule has been created and the user wants to create a rule with Package Alert notifications
  1. Delete all existing Video Analytics rules for the doorbell.
  2. Create the Video Analytics rule for Package Alert notifications.
  3. Create any other desired Video Analytics rules for the doorbell.
  4. Edit the rule for Package Alert notifications and re-save it.

Configure Package Alerts

Note: Package Alerts will not trigger unless a person is detected.

People detection recording rules are automatically created when a doorbell is installed, but they are disabled by default. You can enable and configure these recording rules to utilize Package Alerts using the Alarm.com app and Alarm.com customer website.

Important: To ensure the timeliness of Package Alerts, the minimum delay between Video Analytics notifications is set to 30 seconds. If this setting is changed, it may negatively affect the awareness value of the feature.
To configure Package Alerts using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. Click Edit to edit the desired recording rule.
  5. In Notifications:
    • Click the Package Delivery toggle switch to enable notifications when a person has left a package in the camera's field of view.

      Package Delivery toggle
       
    • Click the Package Retrieval toggle switch to enable notifications when a person has removed a package from the camera's field of view.

      Package Retrieval toggle
       
  6. Configure the recording rule as desired.
  7. Click Save.
To configure Package Alerts using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Settings.
  4. Tap Recording Rules.
  5. Tap Edit to edit the desired recording rule.
  6. In Notifications:
    • Tap the Package Delivery toggle switch to enable notifications when a person has left a package in the camera's field of view.

      Package Delivery toggle app
       
    • Tap the Package Retrieval toggle switch to enable notifications when a person has removed a package from a camera's field of view.

      Package Retrieval toggle app
       
  7. Configure the recording rule as desired.
  8. Tap Save.

View Package Alert saved video clips

Saved video clips can be filtered to search for Package Alerts using the Alarm.com customer website and Alarm.com app.

To view Package Alert saved video clips using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Filter.
  5. Using the Cameras dropdown menu, select the desired video doorbell.
  6. In Object Detection, verify the Package checkbox is enabled.
  7. Select any other desired parameters for the search, then click Apply.
To view Package Alert saved video clips using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Saved.
  4. Tap Filter.
  5. In Cameras, select the desired video doorbell.
  6. In Object Detection, verify the Package checkbox is enabled.
  7. Select any other desired parameters for the search, then tap Apply.