Skip to main content
Knowledge Base

Enroll a camera or video device to a customer account

  1. Last updated
  2. Save as PDF

To enroll a camera, connect the camera to the customer's network, then associate the camera to the customer's account.

There are three local options for connecting video devices to the network: Ethernet, Wi-Fi Protected Setup (WPS) Mode, and Access Point (AP) Mode. Some video devices can only be connected using some of those options, so verify which methods are supported before beginning the enrollment process.

Pre-enrollment checklist:

  • AC power adapter (required for non-PoE connections)
  • Broadband (Cable, DSL or Fiber Optic) internet connection with a router
  • A computer or mobile device with internet access
  • An Ethernet/Cat5 cable (if using an Ethernet-capable camera)
  • customer account access through the Alarm.com customer website or the Alarm.com app.

For more information about how to reconnect a camera to a network after it has lost its original connection, see Reconnect a camera to a Wi-Fi network if the router, equipment, or Wi-Fi settings change.

Connect the video device to an internet network 

For camera-specific installation guides, see Video Devices.

Note: To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location but prior to mounting.

  1. Connect the camera’s AC power adapter and plug it into a non-switched outlet.
  2. Press and hold the video device's WPS button for about six seconds, then release when the LED begins to flash white.
  3. On a Wi-Fi enabled device, connect to the wireless network ALARM (XX:XX:XX) where XX:XX:XX is the last six digits of the device's MAC address, which is located on the back or bottom or the video device.
  4. On the same Wi-Fi enabled device, open a web browser and enter 192.168.1.1 in the address bar.
  5. Follow the on-screen instructions to add the device to the wireless network. For more details about the AP mode procedure, see AP mode Installation guide. 
  6. When the LED is solid green, the wireless connection is complete. If the LED is not solid green after a few minutes, retry AP mode or try to connect using a different compatible mode (i.e., WPS or Ethernet). 
  7. Add the video device to the customer's account by following instructions to Enroll the video device to the customer account. 

Note: To ensure sufficient Wi-Fi signal, complete these steps with the camera near its final location but prior to mounting.

  1. Connect the camera’s AC power adapter, and plug it into a non-switched outlet.
  2. Press and hold the WPS button for about three seconds, and then release when the LED begins to flash blue.
  3. Activate the WPS mode on the router. The device begins to connect to the wireless network. For more details about the WPS mode procedure, see WPS Installation guide. 
  4. When the LED on the video device is solid green, the wireless connection is complete. If the LED is not solid green after a few minutes, retry WPS mode or try to connect using a different compatible mode (i.e., AP or Ethernet). 
  5. Add the video device to the customer's account by following instructions to Enroll the video device to the customer account. 
  1. Plug an Ethernet cable into the video device and the customer's router or networking device. For a list of Alarm.com video devices that have an Ethernet port, see Video device Ethernet cable compatibility.
  2. Connect the camera’s AC power adapter and plug it into a non-switched outlet. If the video device is using Power-over-Ethernet, ignore this step.
  3. When the LED is solid green, the wired connection is complete. If the LED is not solid green after a few minutes:
    1. Power cycle the camera.
    2. Try a different Ethernet port on the router or networking device.
    3. Try to connect using a different network connection option (i.e., WPS or AP) if one is available.
  4. Add the video device to the customer's account by following instructions to Enroll the video device to the customer account. 
     
    Important: If the video device is going to be connected wirelessly, configure the video device's Wi-Fi settings once the camera is added to the account.

Enroll the video device to the customer account 

Once the video device is connected to an internet network, it can be associated to a customer account.

Note: The device being enrolled using this method must be a Preferred Device in order to appear on the installation wizard. For more information about how to customize preferred devices, see To enable and manage preferred devices.

  1. Log in to the Alarm.com app.
  2. Tap Video camera. 
  3. Tap Settings.
  4. Tap Add Device. 
  5. Tap Install for the desired video device to be installed. If the video device does not appear in the list, see Video device is not found during installation.
  6. Follow the on-screen prompts for installing the video device.
  1. In an internet browser address bar, enter www.alarm.com/addcamera and log in to the customer account. Alternatively:
    1. Log in to the Alarm.com customer website.
    2. Click Video.
    3. Click Settings.
    4. Click Add Video Device.
  2. Find the desired video device in the list and enter a name for the video device.
  3. Next to the desired video device, click Install. If the video device does not appear in the list, see Video device is not found during installation.
  4. After the device is successfully installed, the camera settings are configurable using the Alarm.com customer website. If the video device needs a Wi-Fi connection but was installed using an Ethernet cable, the video device's Wi-Fi settings need to be configured. To configure the Wi-Fi settings, see Change a video device's wireless network settings.
  5. Power down the video device, and install it in its final location using the included hardware.
 
  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    User Guide
    Product area
    Video
  2. Tags
    1. Add
    2. how
    3. install
    4. Installation
    5. website