Update the firmware of a video device
The firmware of an Alarm.com video device can be updated remotely using or Alarm.com customer website. Keeping the firmware up-to-date ensures that the device will be compatible with new features.
Note: The Upgrade option only appears when there is an available update for the video device.
If the firmware upgrade is failing during installation, see Firmware upgrade fails during video device installation.
To update the firmware
The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, Partner MobileTech app, or Alarm.com customer website. Keeping the firmware up-to-date ensures that the device will be compatible with new features.
Partner Portal
- Log in to the Partner Portal.
- Find the customer account.
- Click Equipment.
- Click Video Devices.
- Using the Video Device dropdown menu, select the video device to update.
- In Device Firmware, click Upgrade.
- On the Firmware Upgrade page, click Upgrade to send the update to the video device.
Partner MobileTech app
- Log in to the Partner MobileTech app.
- Find the customer account.
- Tap Equipment.
- In Video Devices, tap the name of the video device to update.
- Tap Upgrade Video Device Firmware.
- Tap Ok to send the update to the video device.
Alarm.com customer website
- Log in to the Alarm.com customer website.
- Click Video.
- Click Settings.
- Select the video device to update.
- Click General.
- Click Firmware Version.
- Click Update Firmware to send the update to the video device.