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View saved video clips

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Saved video from video devices can be viewed and played back from the Alarm.com customer website or the Alarm.com app. Specific clips can be found using the search function.

Caution: Video clips cannot be retrieved once deleted. Partners can view and delete video clips using Log In with Access. For more information about logging in with access, see Using Log In with Access.

View the most recent saved video clips

The most recently saved video clips can be viewed using the Alarm.com customer website or the Alarm.com app.

  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Play on the desired clip to play it.
     
    Note: Your browser window may be able utilize its native zoom in/out functionality to change the size of the saved clip on the screen. Additional saved clip zooming and viewing functionalities may be available by downloading the saved clip and viewing it locally instead of on the Alarm.com customer website. For more information about downloading saved clips, see Download a video clip.
  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Saved.
  4. Tap Play on the desired clip to play it.
    • On Android OS, pinch anywhere on the saved clip to zoom in or out dynamically as desired.
    • On iOS, tap video-fullscreen.svg to view the clip in full screen mode, then pinch on the saved clip to zoom in our out of the center of the field of view to a set zoom level.
       
      Note: Additional saved clip zooming and viewing functionalities may be available on iOS devices by downloading the saved clip and viewing it locally from your iOS device instead of the Alarm.com app. For more information about downloading saved clips, see Download a video clip.

Find a specific clip

A specific clip can be found using the Alarm.com customer website or the Alarm.com app.

Note: The Alarm.com customer website returns a maximum of 500 clips per search. If the customer is having trouble finding the clip, use as narrow a date range as possible to ensure it appears.

  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Filter.
  5. Choose any desired filters.
  6. Click Apply to filter the results.
     
    Note: Only the Other filter is saved for future visits to the page. All other ;filters must be selected again.

Note: The Alarm.com app returns a maximum of 50 clips per search. If the customer is having trouble finding the clip, use as narrow a date range as possible to ensure it appears.

  1. Log in to the Alarm.com app.
  2. Tap Video .
  3. Tap Saved.
  4. Tap Filter.
  5. Choose any desired filters.
  6. Tap Apply to filter the results.
     
    Note: All filter preferences are removed after logging out or closing the Alarm.com app.