When does live or saved video contain audio?
Live video contains audio in the Alarm.com app. Saved and downloaded video contains audio when the video device records a clip based on a cloud (i.e., camera- or event-triggered) recording rule. A cloud recording rule is any rule that records and uploads an individual video clip to the customer's account to view later.
When is audio recorded?
All video device audio requires the Audio for non-doorbell cameras service package add-on and a video device that is compatible with Two-Way Audio.
With the Continuous Audio Recording for Onboard Video service package add-on and compatible Alarm.com cameras, audio recording is included in playback as part of their 24/7 Onboard Recording video system.
For more information about whether a specific video device can play back and record audio, see Two-Way Audio Compatibility FAQ.
| Recording method | Audio recorded |
|---|---|
| Camera- or event-triggered clips | Yes* |
| SVR/CSVR |
Yes** |
| Onboard Recording | Yes |
*Note: Video files received from an email or MMS notification do not contain audio.
**Note: The ADC-SVR210, ADC-CSVR20XXP Pro Series, and ADC-CSVR21XXP Pro Series support recorded audio. For more information about CSVRs, see Commercial Stream Video Recorder (CSVR).
Audio playback support by platform
| Platform | Live video | Saved video clips | 24/7 recording |
|---|---|---|---|
| Alarm.com app |  |
|
|
| Alarm.com customer website | ** |
|
|
| TV app | - | N/A | N/A |
| Downloaded clip | N/A | * |
- |
*Note: Video files received from an email or MMS notification do not contain audio.
**Note: Live video contains audio in the Alarm.com customer website with select cameras. For more information, see Two-Way Audio and Continuous Live View for the Alarm.com customer website.