Delete a video device from a customer account
Important: Alarm.com CORE Technical Support cannot delete video devices from customer accounts.
Alarm.com video devices attach to a customer account when they are configured — a video device can only be installed onto a new account if it is first deleted from the old account. For more information about enrolling a video device to an account, see its installation guide in Video Devices.
Most video devices (e.g., cameras, Video Servers, SVRs, etc.) can be removed from a customer account using the Alarm.com customer website, and Alarm.com app.
After a video device is deleted
- Saved clips from the video device are still available on the Customer Website and app.
- All recording rules associated with the video device are removed from the account.
- All footage from the video device is removed from the SVR's hard drive.
Delete a video device from a customer account
To delete a video device using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap Manage Devices.
- Tap
next to the desired device. - In Actions, tap
Remove Device. - Tap Delete.
To delete a video device using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Settings.
- Click Manage Devices.
- Click next to the desired video device.
- Click Remove Device.
- Click Remove.