A recording rule fails to save changes or be deleted
An error message appears when a video device is unable to delete a recording rule from the Alarm.com app or Alarm.com customer website. The reasons a recording rule fails to save its changes or be deleted can range from a poor power or internet connection to a mismatch of data between the video device and the account.
Error messages include
- Failed to delete selected camera triggered recording rule please make sure your camera is connected to power supply and the network
- Failed to complete object detection action please make sure camera is connected to power
To resolve
Verify the following:
- The video device has power and is connected to the internet. The status LED on the video device should be solid green.
- The video device's bandwidth and signal strength requirements are met. For more information, see What are the internet service and bandwidth requirements for Alarm.com video devices?.
- The video device is upgraded to the latest firmware.
Troubleshooting
- Power-cycle the video device.
- Remove power from the video device and wait 2 minutes.
- Reattach power to the video device and wait for the status LED to turn solid green.
- Once the video device is fully powered on, attempt to delete the rule.
- If the attempt is unsuccessful, clear the browser's cache then close and reopen the browser. Alternatively, use another browser.
Important: The following steps remove all rules from the video device. After resetting, ensure the existing rules are recreated so that the video device functions properly. - Factory reset the video device to its default settings. For more information about device-specific reset steps, see the device's factory rest page in Video Devices.
- Remove the video device from the account after the factory reset process is complete.
- Re-enroll the video device to the account. For more information about enrolling a video device onto an account, see its installation guide in Video Devices.