For Partners

This section is only available for Partner accounts. Please log in using your Partner Portal credentials to view this section.

Go to the Partner Portal login page (i.e., www.alarm.com/dealer).
Click Login Help.
In the I forgot my login... field, enter the email address associated with the account.
Click Submit. An email containing the associated login name will be sent to the email address.

Note: If unable to locate the login recovery email, see I can't find my password reset or login name recovery email.

Open the MobileTech app.
Tap Login Help.
In the Forgot your username? field, enter the email address associated with your login name.
Tap Submit. An email containing the associated login name will be sent to the email address.

Note: If unable to locate the login recovery email, see I can't find my password reset or login name recovery email.

Go to the Partner Portal login page (i.e., www.alarm.com/dealer).
Click Login Help.
In the I forgot my password... field, enter the login name to the account to be sent the password reset.
Click Submit. A password reset link is emailed to the email address associated with the login. The password reset email expires after 24 hours.

Note: If unable to locate the password reset email, see I can't find my password reset or login name recovery email.

Open the MobileTech app.
Tap Login Help.
In the Forgot your password? field, enter the login name associated with your login name.
Tap Submit. An email is sent, and contains the login name. The password reset email expires after 24 hours.

Note: If unable to locate the password reset email, see I can't find my password reset or login name recovery email.

Check every folder in your email account (e.g., spam, receipts, junk, etc.).
Run a search in the inbox for words like password OR reset OR from support@alarm.com.
Run a search in the spam/junk folder (as these results do not populate during inbox searches) for terms such as password OR reset OR from support@alarm.com.
Verify the email was not placed into another folder via filters/rules.
- You should be able to view the filter/rules created when on a web browser. This option may not be available when checking email on a mobile browser or mobile app (i.e., phone, tablet).
Verify the blocked sender list does not include the Alarm.com domain.
Verify the inbox is not full, and other emails can be received.
If the email account is a private email address (i.e., not public like Gmail or Yahoo), verify there is no firewall or email filtering.
- For more information, contact your IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, or Yahoo, etc., then requesting the password reset again.