Web/App Users

Data sheets

• Voice device feature comparisons

Installation guides 

User guides

• Add a mobile phone number to receive SMS notificationsMobile phone numbers can be added to a user's contact information so that they can receive SMS notifications.

• Add the Alarm.com widget for AndroidAndroid widgets are shortcuts to actions on apps that can be triggered at the touch of a button.

• Android Quick Access Device Controls

• App settings transfer

• Best practices when changing phonesWhen switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when the swapping to a different phone.

• Change a login nameLogin names can be changed on the website and app.

• Change a phone numberThe primary phone number associated with the property location can be changed on the website.

• Change an email addressKeeping email addresses updated helps keep the system secure.

• Change how the Welcome card appears on the website

• Change language preferenceUser language preferences change the language of the website and the user's notifications.

• Change or reset a passwordUpdating user passwords for website and app users helps keep the system secure.

• Change security questionsUpdating security questions and their answers helps keep the system secure.

• Change the name of a mobile push notification deviceThe name of a mobile push notification device can be updated using the app or website.

• Configure a number passcode for the app

• Configure Shortcuts on Android for use with the appAfter configuring Shortcuts on Android, users can make up to four shortcut commands appear by long-pressing on the mobile app icon.

• Contact your service providerIf you are unable to find an answer to your question in the Knowledge Base, you can contact your service provider for further assistance.

• Create a new loginIndividual logins for each website and app user can be created from the website.

• Delete a loginDeleting unused website and app logins helps keep the system secure.

• Log all devices out of the website and appUsers who have lost their phone, or need to disable a login, can log out all devices so others can no longer access the app, including those who use the Keep me logged in feature without re-entering the password.

• Enable Two Factor AuthenticationTwo Factor Authentication adds an extra layer of security to protect access to your system.

• Export panel slot numbers for a single locationThe panel slot numbers report shows all users and user codes associated with the system at a single location.

• iOS Alarm.com System Control widget

• iPhone's Home Screen Quick Actions feature for the Alarm.com app

• Launch the app or website tourIf you would you like to learn more about how to navigate the website or app, you can launch the interactive tour.

• Manage login permissions for secondary loginsLogin permissions for new or existing secondary accounts can be managed using the website.

• Rearrange Home page of website or appCards displayed on the Customer Website and app, such as Panel, Sensors, and Recent Activity, can be rearranged based on your preferences.

• Safety Button widget

• Saved Clips widget for iOS

• Set up Siri custom voice shortcutsTake home automation to the next level using Alarm.com custom voice shortcuts for Siri.

• Transfer app settings from a previously connected device to a new deviceApp Settings Migration allows end users who have either switched phones or deleted and re-downloaded the mobile app to avoid creating multiple instances of the same device under the User - Push Devices as well as the Geo-Services Device list on the website.

• Unable to log into the Customer Website or app

• View and share Highlights for a system

How-to troubleshooting guides 

Frequently asked questions

• Alarm.com app - Device compatibility

• Can I create multiple logins for my account?

• Can logins have access to only specific system partitions?

• Do the app and website update in real time?

• How can I set up fingerprint scanning on Android?

• How can I set up Touch ID or Face ID for iOS?

• How do I change the language of the customer app?

• How do I change the language of the website?

• How do I find mobile app version on my device?

• Is Alarm.com compatible with Google Fi?

• Is the Alarm.com iOS Today View Widget a supported feature?

• Is there a limit to how many logins can be created for a customer account?

• What are the login name and password requirements?There are various requirements when changing a login name or password.

• What can I do if I can't find the password reset email?

• What features are available through the Apple Watch?

• What is Two Factor Authentication?