Do the app and website update in real time?

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Various statuses for devices will update in real time using the Alarm.com customer website (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The Alarm.com app does not update in real time, but it can be refreshed to see updated statuses.

For more information about device types and events that update in real time using the Alarm.com customer website, see Events that will update in real time.

Note: If a system condition is still present after refreshing, it may still be active and may need to be resolved or dismissed. Contact your service provider for assistance. For help reaching your service provider, see Contact your service provider.

To refresh the Alarm.com app:

Swipe down on the screen. A refreshing icon will become visible and will spin before refreshing the Alarm.com app.

To refresh the Alarm.com customer website:

Click on any page in the Alarm.com customer website.

Events that will update in real time

The following device types and events will update in real time using the Alarm.com customer website.

Note: To view the updated statuses for device types and events not listed below, refresh the Alarm.com customer website. For more information, see To refresh the Alarm.com customer website.

Device Type	Event	State change
Access Control	Door Locked, Door Unlocked, Door Buzzed Open	Door Locked, Door Unlocked
Garage Doors	Gate Opened, Gate Closed	Gate Opened, Gate Closed
Gates	Gate Opened, Gate Closed	Gate Opened, Gate Closed
Lights	Dimmer Change (for dimmer bulbs), Light On, Light Off	Dimmer Change (for dimmer bulbs), Light On, Light Off, Color Change (for color bulbs)
Locks	Locked, Unlocked	Locked, Unlocked
Partitions	Armed Away, Armed Stay, Disarmed, Armed Night, Alarm, Police Panic	Armed Away, Armed Stay, Disarmed, Armed Night Note: An alarm event should generate a banner message on the Alarm.com customer website in real time if an alarm occurs.
Remote Temperature Sensors	N/A	Ambient Temperature Value
Sensors (contact sensor, motion sensor)	Open (contact), Close (contact), Idle (Motion), Active (Motion), Opened/Closed	Open (contact), Close (contact), Idle (Motion), Active (Motion)
Shades	Closed, Opened	Closed, Opened, Shade level change (% open the shade is)
Sump Pumps	Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running	Idle, Normal Operation, Possible Issue, Pump in Malfunction, Pump Not Running
Thermostat	Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed	Mode changed to Heat, Mode changed to Cool, Mode changed to Auto, Mode changed to Off, Setpoint value changed, Fan mode changed
Water Sensor	Wet, Dry	Wet, Dry
Water Valve	Valve Open, Valve Closed	Valve Open, Valve Closed