Skip to main content
Knowledge Base

What can I do if I can't find the password reset email?

When resetting your password, a temporary password will be emailed to the email address associated with the login.

For more information about how to reset your password, see Change or reset a password

If the password reset email cannot be found after resetting the password: 

  1. Verify the correct login name is being used.
    • To do this, request the login name by entering the associated email address on the Login Help, then checking the Login Name recovery email.
  2. Verify the correct email address is being used.
    • If your email address needs to be updated, contact your service provider.
  3. Verify the email was not placed into a folder other than the inbox (e.g., spam, junk, promotions, receipts, etc.).
    • Perform a search in the spam/junk folder (as these results do not populate during inbox searches) for words like password, reset, or (or service provider's custom from address).
  4. Verify the email was not placed into another folder using a filter or rule.
    • Rules and filters may not be able to be viewed or managed using a mobile device. To avoid this issue, access the email account using a computer.
  5. Verify the blocked sender list does not include the domain.
  6. Verify the inbox is not full, and other emails can be received.
  7. If the email account is a private email address (i.e., not public like Gmail or Yahoo), verify there is no firewall or email filtering.
    • For more information, contact the email host's IT professional. Additional tests can be conducted by changing the email address to a more popular email service like Hotmail, Gmail, Yahoo, etc., then requesting the password reset again.
  8. Contact the email provider for more troubleshooting steps regarding missing emails. 

Interested in technology is sold, installed, and serviced by licensed service providers near you.


Let's Get Started

  • Was this article helpful?