Enable Two Factor Authentication

Note: If you have changed your phone number or email address, see If you change your cell carrier, phone number, or email address.

1. Log into the Alarm.com app.
2. Tap .
3. Tap Login Information. 
4. Tap Two Factor Authentication.
5. To disable Two Factor Authentication, tap Disable and then tap Confirm. 
6. To enable Two Factor Authentication, select Text Message, Email, or Authentication app.
    
   Note: It is recommended to set up Two Factor Authentication using multiple methods. If multiple methods cannot be enabled, contact your service provider
    
   • To enable Two Factor Authentication for text message:
     1. Tap Text Message.
     2. Tap Next.
        
        
         
     3. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code. 
     4. Using the Country dropdown menu, select either USA or Canada. 
     5. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number that will receive the Two Factor Authentication confirmation code.
         
        Note: The Provider dropdown menu displays the full list of Two Factor Authentication compatible cellular carriers.
         
        • If the carrier is not listed, select Other.
           
          Note: It is not recommended to use carriers that are not listed as they are not available to be selected as notification recipients.
          
          
           
          Note: This displays the full list of Two Factor Authentication compatible cellular carriers.
           
     6. Tap Send to send the verification code to the mobile number entered. 
     7. In Verification Code, enter the code that is provided in a text message to the mobile number entered. 
        
        
         
     8. Tap Verify. 
   • To enable Two Factor Authentication for email:
     1. Tap Email.
     2. In Send Verification Code, verify the correct email is displayed. For more information about how to update the email address, see Change an email address. 
     3. Tap Send. 
        
        
         
     4. In Verification Code, enter the code that is provided in the received email.
        
        
         
     5. Tap Verify. 
   • To enable Two Factor Authentication using an authentication app:
      
     Important: An authenticator app is required to complete this process and the steps may vary based on the authenticator app in use.
      
     1. Tap Authentication App.
     2. Generate an authentication code:
         
        Note: The Duo authenticator app may experience unexpected behavior and it is recommended to use an alternative authenticator app.
         
        • Use an authenticator app to scan the QR code or manually enter the code provided on the Alarm.com app or Alarm.com customer website into the authenticator app.
     3. In the Enter Code field, enter the code that is generated on the authenticator app to verify the device.
     4. Click Next.
7. In Device Name, enter the desired name for the device that will be trusted. 
   
   
    
8. Tap Next. 
9. In Linked Devices, tap Trust next to any additional devices that can be trusted.
10. Tap Done.

Note: If you have changed your phone number or email address, see If you change your cell carrier, phone number, or email address.

1. Log into the Alarm.com customer website. 
2. Click Settings. 
3. Click Login Information.
4. Click Two Factor Authentication. 
5. To disable Two Factor Authentication, click Disable. 
6. To enable Two Factor Authentication, select Text Message, Email, or Authentication app.
    
   Note: It is recommended to set up Two Factor Authentication using multiple methods. If multiple methods cannot be enabled, contact your service provider.
    
   • To enable Two Factor Authentication for text message:
     1. Click Text Message.
     2. Click Next. 
        
        
         
     3. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code. 
     4. Using the Country dropdown menu, select either USA or Canada. 
     5. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number that will receive the Two Factor Authentication confirmation code.
         
        Note: The Provider dropdown menu displays the full list of Two Factor Authentication compatible cellular carriers.
         
        • If the carrier is not listed, select Other.
           
          Note: It is not recommended to use carriers that are not listed as they are not available to be selected as notification recipients.  
           
          
           
     6. Click Send to send a verification code to the mobile number. 
     7. In Verification Code, enter the code that is provided in a text message to the mobile number. 
        
        
         
     8. Click Verify.  
   • To enable Two Factor Authentication for email:
     1. Click Email.
     2. In Send Verification Code, verify the correct email is displayed. For more information about how to update the email address, see Change an email address.
     3. Click Send.
        
        
         
     4. In Verification Code, enter the code that is provided in the received email.
        
         
         
     5. Click Verify. 
   • To enable Two Factor Authentication using an authentication app:
      
     Important: A mobile device with an authenticator app is required to complete this process and the steps may vary based on the authenticator app in use.
      
     1. Click Authentication App.
     2. Generate an authentication code:
         
        Note: The Duo authenticator app may experience unexpected behavior and it is recommended to use an alternative authenticator app.
         
        • Use a mobile device with an authenticator app to scan the QR code or manually enter the code provided on the Alarm.com app or Alarm.com customer website into the authenticator app.
     3. In the Enter Code field, enter the code that is generated on the authenticator app to verify the device.
     4. Click Next.
7. In Device Name, enter the desired name for the device that is accessing the account.
   • If the device is trusted, click to select Trust This Device. 
     
     
      
8. Click Next.
9. In Linked Devices, click Trust next to any additional devices that can be trusted.
10. Click Done.

1. Log into the Alarm.com app.
2. Tap .
3. Tap Login Information. 
4. Tap Two Factor Authentication.
5. Tap  next to the device name.
6. Make the desired changes:
   • To rename the device, enter the desired device name, then tap Save.
   • To delete the device, click Delete Trusted Device, then tap Confirm.

1. Log into the Alarm.com customer website. 
2. Click Settings. 
3. Click Login Information.
4. Click Two Factor Authentication. 
5. Click  next to the device name.
6. Make the desired changes:
   • To rename the device, enter the desired device name, then click Save.
   • To delete the device, click Delete Trusted Device, then click Confirm.