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Knowledge Base

Enable Two Factor Authentication

Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to your system, so your system and your property are even more secure. Whenever you sign into your system from a new or untrusted device, you will have to enter both your password and a code sent to your mobile phone. 

Enable or disable Two Factor Authentication

Manage trusted devices

If you change your cell carrier or no longer have access to the phone number or email address:

If the customer changes their cell carrier or no longer has access to the phone number or email address that was set up with their Two-Factor Authentication, the feature must be reset with their new cell carrier, phone number, or email address. If the customer is unable to log in, it must be reset from the Partner Portal.

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