Change a login name

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Note: If the message Login name is invalid is received when attempting to change a login name, the new login name may already be in use. For more information about login requirements, see What are the login name and password requirements?.

Change a login name

A login name can be changed using the Alarm.com app or Alarm.com customer website.

To change a login name using the Alarm.com app:

Note: The only login name that can be changed is for the login used to access the Alarm.com app.

Log in to the Alarm.com app.
Tap .
Tap Login Information.
Tap Login Name.
Enter the new login name in the Login Name field.
In the Current Password field, enter your current password.
Tap Save.

Note: If unable to change the login name, contact your service provider.

To change a login name using the Alarm.com customer website:

Note: The only login name that can be changed is for the login used to access the Alarm.com customer website.

Log in to the Alarm.com customer website.
Click Settings.
Click Login Information.
Click Login Name.
Enter the new login name in the Login Name field.
In the Current Password field, enter your current password.
Click Save.

Note: If unable to change the login name, contact your service provider.