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Knowledge Base

Change an email address

Keeping the primary email address updated on your account helps keep your system secure.

Important: The email address of secondary logins cannot be changed once created. Delete the secondary login with the incorrect email address and create a new login with the correct email address. For more information about how to delete secondary logins, see Delete a login

To change the account primary email address using the Alarm.com app:

  1. Log into the Alarm.com app using the primary login of the account.
  2. Tap icn-menu.svg.
  3. Tap Login Information.
  4. Tap Email Address.
  5. Enter the new email address in the Email Address field.
  6. In the Current Password field, enter your current password.
  7. Tap Save.

To change the account primary email address using the Alarm.com customer website: 

  1. Log into the Alarm.com customer website using the primary login of the account.
  2. Click Settings.
  3. Click Login Information.
  4. In Login Information, click Email Address.
  5. Enter the new email address in the Email Address field.
  6. In the Current Password field, enter your current password.
  7. Click Save.

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