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- Add/delete door lock user codesOnce created, user codes can be added to or deleted from a door lock using the app and website.
- Arm the system remotelyArming the system sets the security sensors to an alarm state. The Armed Away status sets both contact sensors and motion sensor into an alarm state, while Armed Stay status only sets contact sensors to an alarm state.
- Best practices when changing phonesWhen switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when the swapping to a different phone.
- Change a camera's Video Motion Detection settingsVideo Motion Detection (VMD) is the camera’s ability to trigger recordings based on any detected motion.
- Change a sensor name remotelySystems with multiple sensors can be more easily managed with customized sensor names.
- Change a video device nameVideo device names can be customized for easier system management.
- Change an email addressKeeping email addresses updated helps keep the system secure.
- Change or reset a passwordUpdating user passwords for website and app users helps keep the system secure.
- Change the thermostat modeThe thermostat mode can be changed remotely so you can set your thermostat to heat, cool, or off from anywhere.
- Change the thermostat setpointThe thermostat setpoint can be managed remotely so you can control the temperature on the go.
- Configure a Video Analytics ruleVideo Analytics continuously scans your property and notifies you when a person, vehicle, or animal is detected. Advanced detection rules enhance perimeter security by alerting you when someone's coming or going, or even loitering on your property.
- Configure a Video Analytics rule for an Alarm.com doorbell cameraVideo Analytics for Alarm.com doorbell cameras is optimized for identifying people at the door and sending a timely notification to you.
- Create a secondary loginIndividual logins for each website and app user can be created from the website.
- Create a sensor activity notificationA sensor activity notification can notify users if a contact sensor is opened or a motion sensor is activated.
- Create a system user codeNew system user codes can be created using the app or the website.
- Create an alarm notificationAn alarm notification can notify users if there has been an alarm event at the property.
- Create/edit a Video Motion Detection recording ruleA Video Motion Detection recording rule records video when a camera detects motion.
- Delete a system user codeDeleting unused system user codes helps keep the system secure.
- Disarm the system remotelyThe system can be disarmed or put into a non-alarm state for when the system is occupied.
- Edit a Thermostat ScheduleThermostat Schedules are used to automatically control the temperature in your home or business to help save on energy costs while you are away and keep you comfortable while you are home or asleep. Thermostat Schedules can be edited from the app and website.
- Enable Two Factor AuthenticationTwo Factor Authentication adds an extra layer of security to protect access to your system.
- How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?
- Lock/unlock a door lockDoor locks can be locked and unlocked from the website and the app.
- Turn a Thermostat Schedule on/offOnce configured, Thermostat Schedules can be turned on or off from the app and website.
- Turn sensor activity monitoring on/offSensor Activity Monitoring allows users to view the current status of the system's sensors.
- View saved videoSaved video from cameras and video devices can be viewed from the app and website.
- View the system activity historyThe system activity history shows system, website, and user activity.
- Vulnerability Disclosure ProgramAlarm.com is a leading platform solution for connected homes and businesses through cloud-based services, making this technology broadly accessible to millions of property owners. The multi-tenant Software-as-a-Service (“SaaS”) platform enables home and business owners to intelligently secure their properties.
- What do I do if lock user codes are not working?If user codes assigned to a lock are not working when entered into the lock, verify that lock access is enabled for the specific user attempting to unlock the lock.
- What features are available with Connected Car on Alarm.com?Connected Car allows you to track your vehicle’s location, monitor its diagnostic health, and receive alerts for speeding, towing, and more—all from the Alarm.com Customer app.
- Where can I find a monitoring certificate?For more information about proof of monitoring certificates, contact your service provider.
- Who should I contact about billing information?For information on billing and/or making payments, contact your service provider.
