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Knowledge Base

Create a system user code

New system user codes can be created using the Alarm.com app or Alarm.com customer website. 

Important: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely.

Create new system user codes using the Alarm.com app

To create new system user codes for single systems using the Alarm.com app: 
  1. Log into the Alarm.com app. 
  2. Tap Menu
  3. Tap Users.
  4. Tap Add.
  5. Enter the user's first and last name, and then tap Create
  6. In Access Code, enter the user's desired code. 
  7. Tap the toggle switch for the devices (i.e., panel partitions and locks) to enable/disable access for the user's code.  
  8. Tap Save. Allow a few minutes for the new user code to be active at the panel.
  9. To add user contact information, tap Add Contact.
    1. Then tap either: 
      • Mobile Number. Enter the mobile number, and select the Country and Carrier using the dropdown menus. 
      • Email Address. Enter the email address, and select the Email Format using the dropdown menu. 
    2. Tap Save to add the new contact information. 

Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.

User information app.png

Create new system user codes using the Alarm.com customer website

To create new system user codes for single systems using the Alarm.com customer website: 
  1. Log into the Alarm.com customer website. 
  2. Click Users.
  3. Click Add New User.
  4. Enter the user's first and last name, and then click Create.
  5. In Access Code, enter the user's desired code.
  6. Click the toggle switch for the devices (i.e., panel partitions and locks) to enable/disable access for the user's code.
  7. Click Save. Allow a few minutes for the new user code to be active at the panel.
  8. To add user contact information, click Add Contact.
    1. Then click either: 
      • Mobile Number to add a mobile number. Then enter the mobile number and select the Country and Carrier using the dropdown menus. 
      • Email Address to add an email address. Then enter the email address and select the Email Format using the dropdown menu. 
    2. Click Save to add the new contact information. 

Allow a few minutes for new user codes to be active at the panel. If the new user code does not work at the panel or you have additional questions, contact your service provider.
 

Create user on website
 

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