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Knowledge Base

View saved video

Saved video from video devices can be viewed and played back from the Alarm.com app or Alarm.com customer website. You can find specific clips using the search function.

For troubleshooting information, see What can I do if a video device does not trigger clip recordings? or What happens when an account's video clip online storage limit is reached?.

View the most recent saved video clips

To view saved video using the Alarm.com app:
  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap Saved.
  4. Tap Play  on the desired clip to play it.
To view saved video using the Alarm.com customer website:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Play  on the desired clip to play it.

Find a specific clip

To filter clips using the Alarm.com app:

Note: If you are having trouble finding the clip, use as narrow date range as possible to ensure it appears.

  1. Log into the Alarm.com app.
  2. Tap Video.
  3. Tap Saved.
  4. Tap Filter.
  5. Choose any desired filters.
  6. Tap Apply to filter the results. The filter preferences will be removed after logging out or closing the Alarm.com app.
To filter clips using the Alarm.com customer website:

Note: The Alarm.com customer website returns a maximum of 500 clips per search. If you are having trouble finding the clip, use a narrow date range or other filters to narrow down the search.

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips.
  4. Click Filter.
  5. Choose any desired filters.
  6. Click Apply to filter the results. Your filter preferences will be saved for future visits to the page.

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