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Monitoring Station Portal - Overview

Alarm.com remains committed to investing in the most comprehensive solutions for Service Providers and monitoring stations. The Monitoring Station Partner Portal gives monitoring station support teams greater visibility into event signaling, feature and integration availability, as well as a streamlined request process for service providers ensuring that they receive faster, smoother service.

The Monitoring Station Partner Portal allows monitoring stations to:

  • Manage service provider feature and integration requests
    • Account information updates
      • Emergency contacts
      • System On/Off test 
      • Zone sync
        • Device sync
      • Sensor Walk Test by Tech 
        • This integration requires the System On/Off Test by Tech monitoring station integration. 
      • Monitoring Station Event History 
    • Smart Signal
      • Cancel / Verify
      • In-App Panel Panic
    • Visual Verification
  • View available features, integrations, receivers, settings specific to your monitoring station
  • Verify service provider information (e.g., contact info, supported features) 
  • View customer accounts and receiver communication details
  • View Two-Way Voice line details 
  • View signal event history for your monitoring station 
  • View your Alarm.com Monitoring Station Profiles and current settings 
  • Set up Single Sign-On (Okta/Azure) for the Visual Verification and Escalated Events portal

If you have any questions or would like to request access to the Monitoring Station Partner Portal, contact csintegration@alarm.com.

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