What do I do if lock user codes are not working?
If user codes assigned to a lock are not working when entered into the lock, verify that lock access is enabled for the specific user attempting to unlock the lock.
If a specific code is not working, follow the troubleshooting steps using either the Alarm.com app or Alarm.com customer website.
Remove and re-enable a lock user code
To remove and re-enable a lock user code using the Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap Users.
- Tap
on the desired user. - Tap
. - Tap Locks.
- In Locks, tap the toggle switch to disable the user's access code for the selected lock.
- Tap Save.
- Tap on the same user.
- Tap .
- Tap Locks.
- In Locks, tap the toggle switch to enable the user's access code for the selected lock.
- Tap Save. This resends the user code access command to the lock. Allow a few minutes for the commands to be acknowledged and processed by the lock before attempting to use the code.
To remove and re-enable a lock user code using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Users.
- Click on the desired user.
- Click .
- Click Locks.
- In Locks, click the toggle switch to disable the user's access code for the selected lock.
- Click Save.
- Click on the same user.
- Click .
- Click Locks.
- In Locks, click the toggle switch to enable the user's access code for the selected lock.
- Click Save. This resends the user code access command to the lock. Allow a few minutes for the commands to be acknowledged and processed by the lock before attempting to use the code.