General Website and Apps Information

Overviews

• Alarm.com Places OverviewAlarm.com Places lets your customers be more connected to their homes than ever before. With Alarm.com Places, they can automate home settings and initiate additional notifications based on the location of their iPhone or Android phone relative to their home, office, or any other Geo-Fence they have specified. Alarm.com Places is layered into Alarm.com’s Interactive Services at no additional cost, allowing your customers to begin leveraging location awareness to enjoy greater system flexibilit

• Android™ Quick Access Device Controls OverviewEnjoy fast and easy system commands on the go! With Android™ Quick Access Device Controls, effortlessly control connected devices and activate Scenes from anywhere—no need to open the app.

• Digital Document Storage OverviewEasily store copies of home or business documents and create custom reminders right in the app.

• Home Automation OverviewAlarm.com connects all of the key devices in the home, providing smart, responsive automation and seamless control that your customers can’t get from a standalone solution. Alarm.com’s intelligent services platform is the foundation for the smart home – allowing you to give your customers access to advanced control, better awareness, and reliable, state of the art technology. With our fully integrated Home Automation services, you can offer a complete feature-rich solution.

• iOS System Control Widget OverviewCreate custom widgets on your iPhone and iPad to keep your home or business systems on guard. Run Scenes for seamless whole-property automation, plus perform commands for locks, lights, garage doors, and gates on the fly.

• iOS Widget for Saved Video Clips OverviewiOS customers can keep tabs on activity at home—without having to open the app! Users can customize a Home Screen Widget on their iPhone or iPad that displays four to 12 saved video thumbnails.

• Mobile Apps OverviewWith the Alarm.com app, your customers can use a wide array of devices to manage and control their home or business, anytime and anywhere.

Data Sheets 

• Voice device feature comparisonsAlexa and Siri voice devices are compatible with Alarm.com systems and accounts. For more information about these voice devices, see the following:

User Guides

• Add a new Geo-DeviceA Geo-Device is a geographically aware iPhone or Android device that can be configured to automate home settings and initiate additional notifications based on the location of the Geo-Device relative to your home, office, or other location.

• Add the Alarm.com complication to the Apple WatchThe Alarm.com app's complication can be added to the Apple Watch for increased access to your system.

• Add the Alarm.com widget for AndroidAndroid widgets provide one-tap shortcuts on an Android device home screen to trigger Alarm.com scenes.

• Alarm.com app - Device compatibilityMobile device Android OS version and iOS version compatibility with the app. This includes mobile phone operating systems and app version compatibility.

• Change system settings using the Customer app

• Configure a number passcode for the Customer app

• Configure Alarm.com PlacesAlarm.com Places lets you be more connected to your home. With Places, you can automate home settings and initiate additional notifications based on the location of your iPhone or Android phone relative to your home, office, or any other Geo-Fence you specify.

• Configure Customer app using setup wizards

• Configure fingerprint scanning on Android

• Configure Shortcuts on Android for use with the appAfter configuring Shortcuts on Android, users can make up to four shortcut commands appear by long-pressing on the mobile app icon.

• Configure Touch ID or Face ID for iOS

• Customer app settings transfer

• Delete a Geo-DeviceThe article details how Geo-Devices can be deleted from the website and the app.

• Find the mobile app version on a device

• How to download the Alarm.com appThe Alarm.com Customer app is downloaded and installed like any other app for mobile devices. This article details the steps to find and download the Alarm.com Customer App.

• Launch the Customer Website or app tour

• Linked Devices

• Manage DevicesWith the Manage Devices page available on the website and mobile app, you can view and manage your entire device ecosystem in one place.

• Rearrange the Home page of the Customer Website or app

• Set up Siri custom voice shortcuts

• Use Home Screen Quick Actions for iOS with the Customer app

• View and share Highlights for a systemUse Highlights to quickly get up to speed on what is happening at home while away through a visual summary of key events in a compelling story format with short video clips and animated icons. Highlights makes it easy to see when people leave the house in the morning, who armed the house, when the mail was delivered, and more. This article walks one through how to view highlights, what they entail, and how to download or share them.

How-to Troubleshooting Guides 

• Alarm.com Places - Troubleshooting Guide

• Cannot enable Alarm.com Places notificationsLocation Services for the Geo-Device specified in the notification must be enabled in order to enable the notification.

• Network Connection Errors

Frequently Asked Questions

• Alarm.com Places - Frequently Asked Questions

• Can Third Party Cloud Integrations be used with Standalone account types?

• Do the Customer Website and Customer app update in real time?

• How long is the customer event history saved?

• Is the Customer app compatible with text to speech applications?

• What are Automation Suggestions?

• What features are available through the Apple Watch?

• What is the Confirmation Email and what does it look like?

• When does the weather forecast appear on the Customer Website?

• Which browser versions does Alarm.com support?

• Which voice integrations support Linked Systems?Siri custom voice shortcuts support Linked Systems, allowing voice shortcuts to be created and used across multiple linked Alarm.com systems under the same login.

• Why are some scenes not eligible to be selected in automation rules?Automation rules triggered by locking a door or arming the security system cannot activate scenes that reduce system security.