What is the Confirmation Email and what does it look like?
The Confirmation Email is generated when a customer account is first created or when an account's primary email address is changed. It goes to the primary email address that is currently associated with the account. The confirmation email is sent to verify that the email on file is valid, ensuring notifications will be received.
When a customer first signs in, they will be prompted to send this email and check their inbox for this content. The email may be sent from notifications@alarm.com as shown in the example below.
Note: If the customer logs in through the Welcome Letter sent to their email, they will not need to confirm their email address any further.
What does the Confirmation Email look like?
- If the customer has never logged in before, they are required to accept the terms and conditions.
- Once the customer clicks Send Email, the Confirmation Email is sent to the primary email address listed on file during account creation. At this point, the email address can also be immediately updated if a change needs to be made.
- The customer should then click Verify in the email sent to their inbox. They are then directed to a page that says the email address was successfully confirmed.
Troubleshooting
If the customer is having issues confirming their email address, see Customer has not Confirmed Email Address.