Getting started with configuring Access Control User Access

Home page

The Home page provides quick access to real-time door control, Scenes, and account activity.
 

Real-time door control allows you to lock, unlock, and temporarily buzz open doors. Navigate to the Access Points (called Doors in stand-alone Access Control systems) card on the home screen to control your doors.
 

User Access tab

The User Access tab is where the configuration of the system takes place. Sub-tabs are available for Access Plans, Users, Access Points, and Manage Logins.
 

Disarm on card swipe or PIN entry

Important: The account must be using an LTE module to use this rule.

Disarm on card swipe or PIN entry is a rule that disarms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see How can I have my panel disarm when I scan my Access Control keycard or enter my PIN?. 

Important: The disarm on card swipe or PIN entry rule will not function if the door controller is without network connectivity.

First card unlocks door

First card unlocks door is a rule that can be used to unlock any door indefinitely when valid credentials are presented at the door of your choice. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For information about configuring this rule, see Create a First Card Unlock rule. 

Note: The first card unlocks door rule will continue to function while the door controller is without network connectivity.

Arm on double card swipe

Note: This rule is only available on accounts where an LTE module is being used. Certain readers may have a built-in delay when double swiping cards. This is to help prevent false double card swipes.

Arm on double card swipe is a rule that arms your security system when valid credentials are presented at the door of your choice. This rule can be configured to work on specific days of the week and times or can be set to function at all times. For more information about configuring this rule, see How can I have my panel arm when I scan my Access Control keycard?. 

Important: The arm or disarm on double card swipe rule will not function if the door controller is without network connectivity.

Lock or unlock on double card swipe 

Lock or Unlock on double card swipe is a rule that arms the locks or unlocks a specific access control door when valid credentials are presented. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a Double Swipe to Lock/Unlock rule.

Note: The lock or unlock on double card swipe rule will continue to function while the access controller is without network connectivity.

First person in 

The First person in rule can be used to unlock any door indefinitely when valid credentials are presented at a selected door. The selected door then remains unlocked until a locking schedule occurs or someone triggers the door to lock. This rule can be configured to work on specific days of the week and times or can be set to function at any time. For information on configuring this rule, see Create a First Person In rule.

Note: The first person in rule will continue to function while the door controller is without network connectivity.

Arm panel to lock or disarm to unlock Access Control doors

The Arm Panel to Lock or Disarm to Unlocks Access Control Doors rule allows customers to automatically trigger selected Access Control doors to lock or unlock when the panel is armed/disarmed, saving time and providing peace of mind when closing the business each day. For information about configuring this rule, see Create an Arm Panel to Lock or Disarm to Unlock Access Control Doors rule.

Important: The arm panel to lock or disarm to unlock Access Control doors rule will not function if the access controller is without network connectivity.

To create malfunction and/or tamper notifications using the Alarm.com customer website: 

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click System Event. 
5. Enter a name for the notification.
6. Click to select the events to be notified for.
   • For malfunction notifications, click to select the A device is in malfunction checkbox. 
   • For tamper notifications, click to select the Someone tries to tamper with a device checkbox. 
7. Click Add, then select the recipients to be notified.
8. Click Save.

To create Access notifications using the Alarm.com customer website: 

1. Log into the Alarm.com customer website.
2. Click Notifications.
3. Click New Notification.
4. Click Business.
5. Click Access.
6. Enter a name for the notification.
7. In When, click to select which doors will trigger the notification. 
8. In Is Accessed by, click to select which users will trigger the notification. 
9. In During this time frame, click to select the time frame the notification will be active. 
10. In Recipients, click Add to select the desired recipients to be notified, then click Close. 
11. Click Save. 

To create Unauthorized Access Attempt notifications using the Alarm.com customer website: 

1. Log into the Alarm.com customer website.
2. Click Notifications.
3. Click New Notification.
4. Click Business.
5. Click Unauthorized Access Attempt.
6. Enter a name for the notification.
7. In Send a notification when somebody tries to badge in with an inactive card at the following doors, click to select which doors will trigger the notification. 
8. In During this time frame, click to select the time frame the notification will be active. 
9. In Recipients, click Add to select the desired recipients to be notified, then click Close.
10. Click Save. 

To create Door Forced Open notifications using the Alarm.com customer website: 

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click Business. 
5. Click Door Forced Open. 
6. Enter a name for the notification.
7. In When, click to select which doors will trigger the notification. 
8. In During this time frame, click to select the time frame the notification will be active. 
9. In Recipients, click Add to select the desired recipients to be notified, then click Close.
10. Click Save. 

To create Door Held Open notifications using the Alarm.com customer website: 

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click Business. 
5. Click Door Held Open. 
6. Enter a name for the notification.
7. In When, click to select which doors will trigger the notification. 
8. In During this time frame, click to select the time frame the notification will be active. 
9. In Recipients, click Add to select the desired recipients to be notified, then click Close.
10. Click Save.

To create Door Left Unlocked notifications using the Alarm.com customer website:

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click Business. 
5. Click Door Left Unlocked. 
6. Enter a name for the notification.
7. In When any of these doors, click to select which doors will trigger the notification. 
8. Using the Are not locked at dropdowns, click to select the time when the doors should be locked. 
9. In During this time frame, click to select the time frame the notification will be active. 
10. In Recipients, click Add to select the desired recipients to be notified, then click Close.
11. Click Save.

To create Door Activity notifications using the Alarm.com customer website:

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click Business. 
5. Click Door Activity. 
6. Enter a name for the notification.
7. In When, click to select which doors will trigger the notification. 
8. In Is, click to select whether the door being locked or unlocked will trigger the notificatoin.
9. In During this time frame, click to select the time frame the notification will be active. 
10. In Recipients, click Add to select the desired recipients to be notified, then click Close.
11. Click Save. 

To create User Access Start/Expire notifications using the Alarm.com customer website:

1. Log into the Alarm.com customer website. 
2. Click Notifications. 
3. Click New Notification. 
4. Click Business. 
5. Click User Access Start/Expire.
6. Enter a name for the notification.
7. In When a user's access is about to, click to select either Start or Expire.
8. Using the Notify dropdown menu, select when to notify the user 1 day before, 2 days before, or 3 days before.
9. In Recipients, click Add to select the desired recipients to be notified, then click Close.
10. Click Save.