Add Access Control Users with access to multiple locations

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Users with access to multiple locations can be added using the Alarm.com app or Alarm.com customer website.

Important: To use Enterprise Locations, you must have the Enterprise Security Console add-on selected in your service package. For more information about Enterprise security, see Access Control Enterprise - Video Tutorial and/or contact your service provider.

To add an access control user with access to multiple Enterprise locations using the Alarm.com app:

Log into the Alarm.com app.
Tap .
Verify the Enterprise name is selected, not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have next to the Enterprise name, whereas locations will have for commercial accounts or for residential accounts next to the location name.
- If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
Tap User Access.
Tap next to Access Plans.
Tap Users.
Tap .
- To edit an existing user, tap next to the desired user, then tap .
Tap Add Credential

Note: If there are already credentials associated with the user, tap to add more.
Select Access Badge or PIN.
Enter the card number or PIN code manually, or choose the option to scan the card.
Tap Assign Badge or Assign Pin.

Once the user has been created it must be added to an Enterprise level access plan. If an Enterprise level access plan has not been created, please see Add an Enterprise Access Plan.

To add an access control user with access to multiple Enterprise locations using the Alarm.com customer website:

Log into the Alarm.com customer website.
Verify the Enterprise name is selected, not a location name. When the Enterprise group is selected, a Locations option shows in the menu instead of Home.
- If a location is selected, use the dropdown menu to select the Enterprise group. Enterprise groups have next to the Enterprise name, whereas locations will have for commercial accounts or for residential accounts next to the location name.
- If the option to select an Enterprise group is not showing, verify the login has access to the Enterprise group.
Click Users Access.
Click Users.
Click Add User.
- To edit an existing user, click next to the desired user, then click .
Enter the user's first and last names.
Click Create.
Click Add Credential.

Note: If there are already credentials associated with the user, click to add more.
Select Access Badge or Pin.
Enter the card number or PIN code manually, or choose the option to scan the card.
Click Assign Badge or Assign Pin.

Once the user has been created it must be added to an Enterprise level access plan. If an Enterprise level access plan has not been created, please see Add an Enterprise Access Plan.