General Thermostat Information

Overviews

• Pro HVAC Monitoring OverviewPro HVAC Monitoring connects security partners with local HVAC service providers, familiar with Alarm.com products, to proactively address HVAC issues in customers’ homes.

• Temperature Control OverviewBring comfort and convenience to your smart home with an Alarm.com smart thermostat. Sleek, secure, and easy to install, our thermostats save you money and time with advanced energy-saving capabilities and seamless automation.

Data sheets 

Installation guides 

User guides

• Configure the Smart Away thermostat schedule

• Configure Thermostat Schedules

• Create/edit an Extreme Temperature Energy Savings ruleAn Extreme Temperature Energy Savings rule can adjust the setpoint if an extreme temperature is reported.

• Hardwire a thermostat or provide power to a thermostat without a C-wire

• Remove a customer from the Pro HVAC Monitoring program

• Thermostat Heating and Cooling Health Report

How-to troubleshooting guides 

• Thermostat auto mode is not displaying on the Customer Website or app

• Thermostat displays N/A instead of the temperature

• Thermostat has very short battery life

• Thermostat is not following schedules properlyThis article explains how to troubleshoot a thermostat that is not following its schedules correctly. It walks through verifying stable Z‑Wave communication by testing remote setpoint changes, then reviewing schedule configuration to ensure adjacent time intervals use different target temperatures so scheduled changes can resume after manual adjustments. Model‑specific guidance is provided for identifying and disabling internal thermostat schedules when applicable.

Frequently asked questions

• Are wireless thermostats compatible with Alarm.com?

• Does Alarm.com shut off the thermostat during a smoke, fire, or CO alarm?

• How do manual thermostat changes affect thermostat schedules?

• How many thermostats can a system have?

• What are the different types of HVAC systems?

• What is Auto Mode for a Thermostat?

• What Z-Wave thermostat features are available with Alarm.com?

• Will a thermostat act as a Z-Wave repeater?

• Will an Alarm.com Temperature Sensor work on a non-Alarm.com thermostat?