General Thermostat Information

Overviews

• Pro HVAC Monitoring OverviewPro HVAC Monitoring connects security partners with local HVAC service providers, familiar with Alarm.com products, to proactively address HVAC issues in customers’ homes.

• Temperature Control OverviewGet ready to expand your offering and create more engaged customers with the latest features from our ENERGY STAR® certified smart thermostats. Alarm.com smart thermostats offer easier installation, S2 Security, and advanced customer features for energy-saving capabilities.

Data sheets 

Installation guides 

User guides

• Configure the Smart Away thermostat schedule

• Configure Thermostat Schedules

• Create/edit an Extreme Temperature Energy Savings rule

• Hardwire a thermostat or provide power to a thermostat without a C-wire

• Remove a customer from the Pro HVAC Monitoring program

• Thermostat Heating and Cooling Health Report

How-to troubleshooting guides 

• Thermostat auto mode is not displaying on the Customer Website or app

• Thermostat displays N/A instead of the temperature

• Thermostat has very short battery life

• Thermostat is not following schedules properlyThis article explains how to troubleshoot a thermostat that is not following its schedules correctly. It walks through verifying stable Z‑Wave communication by testing remote setpoint changes, then reviewing schedule configuration to ensure adjacent time intervals use different target temperatures so scheduled changes can resume after manual adjustments. Model‑specific guidance is provided for identifying and disabling internal thermostat schedules when applicable.

Frequently asked questions

• Are wireless thermostats compatible with Alarm.com?

• Does Alarm.com shut off the thermostat during a smoke, fire, or CO alarm?

• How do manual thermostat changes affect thermostat schedules?

• How many thermostats can a system have?

• What are the different types of HVAC systems?

• What is Auto Mode for a Thermostat?

• What Z-Wave thermostat features are available with Alarm.com?

• Will a thermostat act as a Z-Wave repeater?

• Will an Alarm.com Temperature Sensor work on a non-Alarm.com thermostat?