General Thermostat Information

Overviews

• Pro HVAC Monitoring OverviewPro HVAC Monitoring connects security partners with local HVAC service providers, familiar with Alarm.com products, to proactively address HVAC issues in customers’ homes.

• Temperature Control OverviewBring comfort and convenience to your smart home with an Alarm.com smart thermostat. Sleek, secure, and easy to install, our thermostats save you money and time with advanced energy-saving capabilities and seamless automation.

Data sheets 

Installation guides 

User guides

• Configure the Smart Away thermostat schedule

• Configure Thermostat Schedules

• Create/edit an Extreme Temperature Energy Savings ruleAn Extreme Temperature Energy Savings rule can adjust the setpoint if an extreme temperature is reported.

• Hardwire a thermostat or provide power to a thermostat without a C-wire

• Remove a customer from the Pro HVAC Monitoring program

• Thermostat Heating and Cooling Health Report

How-to troubleshooting guides 

• Thermostat auto mode is not displaying on the Customer Website or app

• Thermostat displays N/A instead of the temperatureThe thermostat shows N/A instead of the temperature when the thermostat is newly installed and has not reported a temperature to Alarm.com yet.

• Thermostat has very short battery lifeThe battery life of a thermostat depends on a few factors. Verify the following if a thermostat is experiencing short battery life.

• Thermostat is not following schedules properlyThis article explains how to troubleshoot a thermostat that is not following its schedules correctly. It walks through verifying stable Z‑Wave communication by testing remote setpoint changes, then reviewing schedule configuration to ensure adjacent time intervals use different target temperatures so scheduled changes can resume after manual adjustments. Model‑specific guidance is provided for identifying and disabling internal thermostat schedules when applicable.

Frequently asked questions

• Are wireless thermostats compatible with Alarm.com?

• Does Alarm.com shut off the thermostat during a smoke, fire, or CO alarm?

• How do manual thermostat changes affect thermostat schedules?Manual temperature changes on an Alarm.com thermostat temporarily override the active schedule until the next scheduled setpoint change occurs.

• How many thermostats can a system have?it is recommended to have no more than 5 Z-Wave thermostats per system.

• What are the different types of HVAC systems?Common HVAC system types can be identified by comparing thermostat wiring, checking labels or model information on the outdoor unit, or consulting an HVAC professional.

• What is Auto Mode for a Thermostat?Auto Mode lets a thermostat switch between heating and cooling to maintain a comfortable temperature range between the customer’s Heat and Cool target temperatures.

• What Z-Wave thermostat features are available with Alarm.com?Z‑Wave thermostat control is available on both the Customer website and app for changing modes, setpoints, schedules, fan settings, and notifications, but advanced thermostat rules can only be configured on the Customer website.

• Will a thermostat act as a Z-Wave repeater?

• Will an Alarm.com Temperature Sensor work on a non-Alarm.com thermostat?For full functionality, including pairing the Alarm.com Temperature Sensors for direct control, temperature averaging, and scheduled automation, one of the Alarm.com Smart Thermostats (Smart Thermostat HD, ADC-T3000, ADC-T2000) is needed.