Thermostat auto mode is not displaying on the Customer Website or app

Rarely, the auto mode setting for a thermostat may not appear on the Alarm.com customer website or Alarm.com app.

Verify the thermostat model supports auto mode, as well as the module/security panel.
Remove the thermostat from the Z-Wave network and re-enroll into the network.
If removing and re-adding does not resolve the issue, factory reset the thermostat after deletion and before re-enrollment.