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Change the video alert format

The video alert format is the type of file that gets sent to your notifications' recipients. Consider changing the video alert file format if you are having trouble playing video clip files that are sent to your email or phone.

Available file formats

  • Windows PC (.avi)
  • Macintosh (.mov)
  • iPhone (.mov)
  • Android (.avi)
  • Blackberry (.3gp)
  • AT&T iPhone (.mp4)

Change the video alert format

The file format of video alerts can be changed using the customer website or app. 

  1. Log into the app. 
  2. Tap Video camera.
  3. Tap Configure
  4. Tap Recording Rules.
  5. In Video Alert Formats, tap Edit next to the desired user.
  6. Using the dropdown menu, select the desired file format.
  7. Tap Send Test Notification to verify the correct format was selected.
  8. Tap Save.
  1. Log into the customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. In Video Alert Format, click Edit for the desired recipient to edit.
  5. Using the dropdown menu, select the desired file format for the selected recipient.
    • Click Send test clip. This sends the selected recipient a test clip to verify the correct format is selected.

      Video Alert Format.png
  6. Click Save.

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