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Knowledge Base

Change the video alert format

The file format of video alerts can be changed using the Alarm.com customer website. The video alert format is the type of file that gets sent to your notifications' recipients. 

Consider changing the video alert file format if you are having trouble playing video clip files that are sent to your email or phone.

Available file formats

  • Windows PC (.avi)
  • Macintosh (.mov)
  • iPhone (.mov)
  • Android (.avi)
  • Blackberry (.3gp)
  • AT&T iPhone (.mp4)

To change the video alert format:

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Recording Rules.
  4. In Video Alert Format, click Edit for the desired recipient to edit.
  5. Using the dropdown menu, select the desired file format for the selected recipient.
    • Click Send test clip. This sends the selected recipient a test clip to verify the correct format is selected.

      Video Alert Format.png
       
  6. Click Save.

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