Change the video alert format
The video alert format is the type of file that gets sent to your notifications' recipients. Consider changing the video alert file format if you are having trouble playing video clip files that are sent to your email or phone.
Available file formats
- Windows PC (.avi)
- Macintosh (.mov)
- iPhone (.mov)
- Android (.avi)
- Blackberry (.3gp)
- AT&T iPhone (.mp4)
Change the video alert format
The file format of video alerts can be changed using the Alarm.com customer website or Alarm.com app.
Note: File formats for video alerts can be edited for users, but not removed. To remove a file format, the user must be deleted. For more information, see Delete a system user.
To change the video alert format using the Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap
. - Tap Recording Rules.
- In Video Alert Formats, tap
next to the desired user. - Using the dropdown menu, select the desired file format.
- Tap Send Test Notification to verify the correct format was selected.
- Tap Save.
To change the video alert format using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Video.
- Click Recording Rules.
- In Video Alert Format, click for the desired recipient to edit.
- Using the dropdown menu, select the desired file format for the selected recipient.
- Click Send test clip. This sends the selected recipient a test clip to verify the correct format is selected.
- Click Send test clip. This sends the selected recipient a test clip to verify the correct format is selected.
- Click Save.