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In what file formats are snapshots and video clips saved?

Snapshot file format

  • .jpeg

For more information about taking a video snapshot, see Take a video snapshot

Saved clip file formats

  • .avi
  • .mov
  • .mp4

The first time you export a clip, a popup appears asking you to choose the preferred download format. This preference is saved for future clip downloads. You can adjust the file format for each video device individually using the customer website. For more information about how to download a clip, see Download a video clip

To select a preferred clip download format: 
  1. Log into the customer website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the desired video device.
  5. Click Saved Video.
  6. Using the Downloaded Clip Format dropdown menu, select the desired file format.
  7. Click Save.

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