For more information about taking a video snapshot, see Take a video snapshot. The first time you export a clip, a popup appears asking you to choose the preferred download format. You can adjust the ...For more information about taking a video snapshot, see Take a video snapshot. The first time you export a clip, a popup appears asking you to choose the preferred download format. You can adjust the file format for each video device individually using the Alarm.com customer website. For more information about how to download a clip, see Download a video clip. Using the Video Device dropdown menu, select the desired video device.