Change the file format for downloaded video clips
The downloaded clip format can be changed to ensure compatibility with other devices.
To change the format for downloaded video clips:
- Log into the Alarm.com customer website.
- Click Video.
- Click Settings.
- Using the Video Device dropdown menu, select the video device to be edited.
- Click Saved Video.
- Using the Downloaded Clip Format dropdown menu, select the desired clip format.
Note: Selecting Ask me every time will force a format selection for each clip downloaded.
- Click Save.