Z-Wave sensor is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate. This article relates specifically to Z-Wave sensors. For alarm sensors, refer to your service provider for assistance.
Note: The Z-Wave sensor status may also appear as offline.
If a Z-Wave sensor is in malfunction or offline:
- Verify the Z-Wave sensor has sufficient battery power. Replace the battery if the device has a Low Battery trouble condition or the battery is dead.
- Trigger the device to establish communication with the panel or hub. Depending on the sensor type, triggering the sensor may include:
- Opening and closing a contact sensor
- Activating a motion sensor
- Pressing a side button on the sensor
- Opening the battery compartment
- If the behavior is still not resolved, contact your service provider for assistance.