Water device is in malfunction

Troubleshoot the water device using the Z-Wave Troubleshooting Wizard. For more information, see Z-Wave Troubleshooting Wizard.

1. Verify the device is plugged in and powered on.
2. If the local Wi-Fi network has changed credentials or routers, reconnect the water device to the Wi-Fi network. Refer to the device's third-party app for the Wi-Fi setup process.
3. Power cycle the device by unplugging it for at least 10 seconds, then plugging it back in. 
4. If possible, power cycle the router by unplugging it for at least 10 seconds and plugging it back in.
5. If the above steps do not resolve the behavior, contact your service provider for assistance.

1. Verify the Z-Wave water sensor has sufficient battery power. Replace the battery if the device has a Low Battery trouble condition or the battery is dead.
2. Trigger the device to establish communication with the panel or hub. Depending on the sensor type, triggering the sensor may include:
   • Opening and closing a contact sensor 
   • Activating a motion sensor
   • Pressing a side button on the sensor 
   • Opening the battery compartment
3. If the behavior is still not resolved, contact your service provider for assistance.

1. Verify the device has sufficient battery power. Replace the battery if the device has a Low Battery trouble condition or the battery is dead.
2. If the behavior is still not resolved, contact your service provider for assistance