Irrigation device is in malfunction
The Malfunction trouble condition indicates a device is unable to properly communicate.
Note: The irrigation device status may also appear as offline.
If an irrigation device is in malfunction or offline:
Rachio
- Verify the Rachio controller is plugged in and powered on.
- If the Wi-Fi network has changed credentials or routers, reconnect the Rachio controller to the Wi-Fi network. For more information about how to reconnect the Rachio controller to a Wi-Fi network, refer to this Rachio guide: https://support.rachio.com/en_us/how-do-i-update-wi-fi-on-my-controller-wi-fi-reset-BJQiPLyKD.
- If the above steps do not resolve the behavior, contact your service provider for assistance.
Rain Bird
- Verify the Rain Bird controller is plugged in.
- Verify the controller dial is not in the Off position.
- If the Wi-Fi network has changed credentials or routers, reconnect the Rain Bird controller to the Wi-Fi network. For more information about how to reconnect the Rain Bird controller to a Wi-Fi network, refer to this Rain Bird guide: https://wifi.rainbird.com/articles/how-do-i-update-my-wifi-name-and-password-after-i-change-my-router/.
- If the above steps do not resolve the behavior, contact your service provider for assistance.