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Garage door opener is in malfunction

The Malfunction trouble condition indicates a device is unable to properly communicate.

Note: The garage door opener status may also appear as offline

If a garage door opener is in malfunction or offline: 

  1. Open and close the door from the garage door opener's wall control.
  2. Request an update on the equipment status using the app or customer website.
    • To update the equipment status on the app, tap on the Garage Door status in the Garage Doors card, then tap Reconnect.
    • To update the equipment status on the customer website click Details on the garage card, then click Refresh.
  3. Verify the garage door opener is within communication range of the router or panel. 
    • If using a Wi-Fi (e.g., LiftMaster, Genie, Overhead Door) garage door opener, verify the internet connection it is associated with is active.
    • If using a Z-Wave garage door opener, verify the device is within range of the Z-Wave network. 
  4. Verify the garage door or wall controller has power. 
  5. If it is still in malfunction or offline, contact your service provider.

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