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- https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Z-Wave_sensor_is_in_malfunctionThe Malfunction trouble condition indicates a device is unable to properly communicate. Note: The Z-Wave sensor status may also appear as offline. If a Z-Wave sensor is in malfunction or offline: Veri...The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The Z-Wave sensor status may also appear as offline. If a Z-Wave sensor is in malfunction or offline: Verify the Z-Wave sensor has sufficient battery power. Replace the battery if the device has a Low Battery trouble condition or the battery is dead. Trigger the device to establish communication with the panel or hub. Depending on the sensor type, triggering the sensor may include:
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Lights/Light_device_is_in_malfunctionThe Malfunction trouble condition indicates a device is unable to properly communicate with the panel. Many different types of devices can be categorized as lights in the Alarm.com interface, includin...The Malfunction trouble condition indicates a device is unable to properly communicate with the panel. Many different types of devices can be categorized as lights in the Alarm.com interface, including appliance modules, smart light bulbs, and in-wall outlets. If a Z-Wave light device is in malfunction or offline: Try moving the light device closer to the panel, if possible. If the device is still in malfunction or offline, contact your service provider.
- https://answers.alarm.com/Customer/Website_and_App/Water/Water_device_is_in_malfunctionTroubleshoot the water device using the Z-Wave Troubleshooting Wizard. If the local Wi-Fi network has changed credentials or routers, reconnect the water device to the Wi-Fi network. Power cycle the d...Troubleshoot the water device using the Z-Wave Troubleshooting Wizard. If the local Wi-Fi network has changed credentials or routers, reconnect the water device to the Wi-Fi network. Power cycle the device by unplugging it for at least 10 seconds, then plugging it back in. If the above steps do not resolve the behavior, contact your service provider for assistance. Replace the battery if the device has a Low Battery trouble condition or the battery is dead.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Garage_Doors/Garage_door_opener_is_in_malfunctionTo update the equipment status on the Alarm.com app, tap on the Garage Door status in the Garage Doors card, then tap Reconnect. To update the equipment status on the Alarm.com customer website click ...To update the equipment status on the Alarm.com app, tap on the Garage Door status in the Garage Doors card, then tap Reconnect. To update the equipment status on the Alarm.com customer website click on the garage card, then click . If using a Wi-Fi (e.g., LiftMaster, Genie, Overhead Door) garage door opener, verify the internet connection it is associated with is active. If using a Z-Wave garage door opener, verify the device is within range of the Z-Wave network.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Thermostats/Thermostat_or_remote_temperature_sensor_is_in_malfunctionPower off the device by removing it off the wall and removing the batteries, if possible. Note: For the Smart Thermostat HD, power down the thermostat by powering off its respective breaker, then powe...Power off the device by removing it off the wall and removing the batteries, if possible. Note: For the Smart Thermostat HD, power down the thermostat by powering off its respective breaker, then power the breaker back on to power on the thermostat. Activate the remote temperature sensor by either pressing the button or sliding the cover off of the sensor. If the device is still in malfunction or offline, contact your service provider for further assistance.
- https://answers.alarm.com/Customer/Website_and_App/Water/Irrigation_device_is_in_malfunctionIf the Wi-Fi network has changed credentials or routers, reconnect the Rachio controller to the Wi-Fi network. If the Wi-Fi network has changed credentials or routers, reconnect the Rain Bird controll...If the Wi-Fi network has changed credentials or routers, reconnect the Rachio controller to the Wi-Fi network. If the Wi-Fi network has changed credentials or routers, reconnect the Rain Bird controller to the Wi-Fi network. For more information about how to reconnect the Rain Bird controller to a Wi-Fi network, refer to this Rain Bird guide: https://wifi.rainbird.com/articles/how-do-i-update-my-wifi-name-and-password-after-i-change-my-router/.
- https://answers.alarm.com/Customer/Website_and_App/Home_Automation/Locks/Lock_is_in_malfunctionThe Malfunction trouble condition indicates a device is unable to properly communicate. Note: The lock status may also appear as offline. If a Z-Wave lock is in malfunction or offline: Verify the devi...The Malfunction trouble condition indicates a device is unable to properly communicate. Note: The lock status may also appear as offline. If a Z-Wave lock is in malfunction or offline: Verify the device is powered on. Verify the device is within range of the Z-Wave network. Wait a couple of minutes, and then power the device back on. Trigger the lock by manually locking and unlocking it. If the device is still in malfunction or offline, contact your service provider.