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Knowledge Base

Create a new group user

Creating individual user codes for each person in your group help keep your system secure.

To create a new group user using the Alarm.com app:

  1. Log into the Alarm.com app.
  2. Tap Menu.
  3. Select the group from the locations dropdown menu.
  4. Tap Users.
  5. Tap Add.
  6. Enter the user's first and last name, then tap Create.
  7. In Set Access Code, enter the desired code or tap Generate Code, then click Save and Continue.
  8. In Set Access Period, select the access type (i.e., At All Times, Restricted Schedule, or Temporary Access), then tap Save and Continue.
  9. In Access Type, select the desired type of access for the user:
    • Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    • Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
    • Select Set By Location to select the desired access based on location.
    • Select No Device Access to restrict access to all devices on all locations within any group.
  10. Tap Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site. 
     
    Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly. 
     
  11. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated. 

To create a new group user using the Alarm.com customer website:

  1.  Log into the Alarm.com customer website.
  2. Select the group from the locations dropdown menu.
  3. Click Users.
  4. Click Add User.
  5. Enter the user's first and last name, then click Create.
  6. In Access Code, enter the desired code or click Generate Code, then click Save and Continue.
  7. In Set Access Period, select the access type (i.e., At All TimesRestricted Schedule, or Temporary Access), then click Save and Continue.
  8. In Access Type, select the desired type of access for the user:
    • Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
    • Select All Existing Devices to grant the user access to all currently existing devices, locations, and groups.
    • Select Set By Location to select the desired access based on location.
    • Select No Device Access to grant the user no access to any devices on any locations within any group.
  9. Click Save. The user code is sent to the panels at the selected locations to allow the user access. It takes a few minutes for the user code to download to the panel at each site. 
     
    Important: Do not make changes to the panel or send other remote commands during this time as this could result in codes not syncing properly. 
     
  10. Wait 5 minutes before testing the code at the panel. The duration it takes to push codes to the panel depends on the number of locations that need to be updated.

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