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Knowledge Base

Create a new group login

Creating individual logins for each customer website and app user help keep your system secure. Group logins can be created using the customer website. For information about creating a login for a single system account, see Create a new login.

To create a new group login from the customer website:

  1. Log into the customer website. 
  2. Select the group from the Locations dropdown menu.
  3. Click Users.
  4. Click Manage Logins.
  5. Click Add Group Login.
  6. Select the type of login to add to the group.
    • If you are adding a login that is not a group login, select Choose from a list of non-group logins, then click Next
      1. You will see a list of usernames for logins that have been created within the locations added to the Enterprise, that are not yet part of a group. You can select existing logins to add to a specific group from this list.
        Create a New Login Page.PNG
      2. Once the desired emails from the list are selected, click Next
      3. Using the Role dropdown menu, select a role for these logins. The options for roles are Custom, Administrator, Full Control or Read Only. We will discuss these options in detail in the next section of this document.

        New Login Roles Page.PNG
      4. Click Update Logins
    • If you are adding a login that exists in another group to the current group, select Enter login and email of an existing login, then click Next
      1. Enter the login name and email of a login that already exists, but that is not already associated with the group or any of its locations.
      2. Using the Role dropdown menu, select a role for the login.
      3. Select the login's permissions. 
      4. Click Save
    • If you are creating a new login for this group, select Create a new login, then click Next
      1. Enter a unique login name and an email for the new login.
      2. Using the Role dropdown menu, select a role for the login.
      3. Select the login's permissions.
      4. Click Save.

Logins with Administrator permissions will have full access to manage the locations within the groups you grant access to.

Logins with Full Control have the ability to control and manage all devices and use most of the customer website and mobile app functionality available to the primary account login for each location in the Enterprise Group. They will not have the ability to manage customer website logins, and they will not receive certain types of account notifications that go only to primary account logins. Logins with Full Control do not have the ability to manage the Enterprise Group or change group-level settings.

Logins with Read Only permissions will be able to see most of the customer website pages and settings for each of the locations in the Enterprise Group, but will not be able to make any changes to account settings, arming state, or device status, and cannot view saved video. These logins cannot manage customer website logins.

You can create a Custom role to fit your exact requirements for this login. Use the checkboxes below to include a specific type of permission, and then decide what level of control to provide the login (Read Only or Full Control). Permissions will apply to each location in the Enterprise Group. You can always come back and change this in the future.

Note: Custom logins will be able to view additional customer website and mobile content not covered below, such as current system status, system history, their own password settings, and the system equipment list.

Group Access

After selecting a Role for the User Login, you will need to decide which groups they will have access to. You can either select All Groups or Some Groups, which will allow you to select from a list of your Enterprise groups.

Group_access.png Create a Login Group Selection.PNG


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