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- https://answers.alarm.com/Customer/Website_and_App/System_Management/Trouble_Condition_Help/Access_the_Knowledge_BaseThe Knowledge Base contains useful user guides and documentation to help you get the most out of your system.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Dual-Access_ModeDual-Access Mode enables customers to require consecutive swipes from two unique credentials to gain access. Any two employees with unique credentials can swipe the reader consecutively to gain access...Dual-Access Mode enables customers to require consecutive swipes from two unique credentials to gain access. Any two employees with unique credentials can swipe the reader consecutively to gain access, and customers can limit access to specific employees. In Enhanced Security Options, tap the Dual-Access toggle switch to enable Dual Access Mode. In Enhanced Security Options, click the Dual-Access toggle switch to enable Dual Access Mode.
- https://answers.alarm.com/Customer/Website_and_App/Wellness/Wellness_Management/Enterprise_WellnessThe Enterprise Wellness offering allows users to expand their business to meet the unique needs of seniors housing and health care facilities.
- https://answers.alarm.com/Customer/Website_and_App/Video/Video_Settings/Change_the_Wi-Fi_network_settings_of_a_video_deviceVideo device network settings can be changed if changes are made to the wireless network.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Can_Enterprise_groups_have_temporary_or_scheduled_usersThe scheduled or temporary access feature for system user codes depends on the type of system on the property. For information about system capability, contact your service provider. Note: Scheduled a...The scheduled or temporary access feature for system user codes depends on the type of system on the property. For information about system capability, contact your service provider. Note: Scheduled and temporary users for locks are supported regardless of the associated system. If the system is not compatible with scheduling, system access (if granted) will remain active at all times and scheduling will only apply to locks.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Access_Control/Why_does_the_reader_continuously_beep_when_the_door_is_buzzed_openIf the reader continuously beeps when the door is buzzed open, it likely is caused by incorrect wiring. Verify the LED and BZR (buzzer/beeper) wiring from the proximity reader to the controller or exp...If the reader continuously beeps when the door is buzzed open, it likely is caused by incorrect wiring. Verify the LED and BZR (buzzer/beeper) wiring from the proximity reader to the controller or expansion terminals are correct. It is likely these wires have been swapped and need to be reversed. If the wiring is verified and correct, contact your service provider or manufacturer of the proximity reader.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Export_panel_slot_numbers_for_a_groupThe panel slot numbers report shows all users and user codes associated with any system in the group.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Can_single_system_user_codes_be_replaced_with_Enterprise_user_codesTo replace a single system user with an Enterprise equivalent, the user for the single system user must be deleted and then recreated at the Enterprise level using the Alarm.com customer website. The ...To replace a single system user with an Enterprise equivalent, the user for the single system user must be deleted and then recreated at the Enterprise level using the Alarm.com customer website. The user code is sent to the panels at the selected locations to allow the user access. Select Existing + Future to grant access to all devices in all locations across all groups and automatically grant access to future devices, locations, and groups.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Commercial_Management/How_can_I_opt-in_or_out_of_24_7_Managed_AccessUsing 24/7 Managed Access, you will remain in control of your account, including the ability to determine the security categories your service provider manages (e.g., Arming & Disarming, Video & Image...Using 24/7 Managed Access, you will remain in control of your account, including the ability to determine the security categories your service provider manages (e.g., Arming & Disarming, Video & Images, User Code Management, Login Management), while maintaining the ability to update or revoke your service provider's access at any time. When they request access to your business accounts or Community management accounts, you will receive an email with a link to log in and approve access.
- https://answers.alarm.com/Customer/Website_and_App/Commercial/Multi-Location_Management/Create_a_new_group_userCreating individual user codes for each person in your group help keep your system secure.
- https://answers.alarm.com/Customer/Website_and_App/Video/Live_Video/How_do_I_give_a_user_access_to_only_view_live_or_saved_video%3FUsing custom permissions, logins can be restricted to only viewing live and saved video. Note: A user with the View Live/Saved Video custom permission will have access to view all available cameras. T...Using custom permissions, logins can be restricted to only viewing live and saved video. Note: A user with the View Live/Saved Video custom permission will have access to view all available cameras. To restrict a login's access: Click Manage Logins. Click the login name to be restricted. In Permission, click to select Custom. In Feature Permissions, click to select View Live/Saved Video. For any questions or if this option is unavailable, contact your service provider.