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Knowledge Base

Dual-Access Mode

Dual-Access Mode enables customers to require consecutive swipes from two unique credentials to gain access. Any two employees with unique credentials can swipe the reader consecutively to gain access, and customers can limit access to specific employees.

Note: There is a 15-second limit between consecutive swipes before timeout.

Configure Dual-Access Mode

Dual Access Mode can be configured using the Alarm.com app or Alarm.com customer website.

Important: Dual-Access Mode must be supported by the service package and a compatible reader must be used. For more information, contact your service provider.

  1. Login to the Alarm.com app.
  2. Tap More.
  3. Tap User Access.
  4. Tap to expand Access Plans, then tap Access Points.
  5. Tap Edit next to the desired door.
  6. In Enhanced Security Options, tap the Dual-Access toggle switch to enable Dual Access Mode.
  1. Login to the Alarm.com customer website.
  2. Click User Access.
  3. Click Access Points.
  4. Click Edit next to the desired door.
  5. In Enhanced Security Options, click the Dual-Access toggle switch to enable Dual Access Mode.

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