Dual-Access Mode
Dual-Access Mode enables customers to require consecutive swipes from two unique credentials to gain access. Any two employees with unique credentials can consecutively swipe the reader to gain access and customers can limit access to specific employees.
Note: There is a 15-second limit between consecutive swipes before timeout.
Compatibility
- The Smarter Access Control Plus service package
- A compatible reader and multiple credentials. For more information, see the table below.
| PIN only reader | Card only reader | Card or PIN reader | Card + PIN reader | |
|---|---|---|---|---|
| Valid for use with Dual-Access Mode? | No | Yes | Yes. It requires a card or PIN from both users (one credential needed per user) | Yes. It requires a card and PIN from both users |
| Can one user with multiple non-PIN credentials gain access? | N/A | Yes | Yes | Yes |
| Can a user with a PIN and a non-PIN credential gain access? | N/A | No | No | No |
Configure Dual-Access Mode
Dual Access Mode can be configured using the Alarm.com app or Alarm.com customer website.
To configure Dual-Access Mode using the Alarm.com app:
- Login to the Alarm.com app.
- Tap
. - Tap User Access.
- Tap to expand Access Plans, then tap Access Points.
- Tap
next to the desired door. - In Enhanced Security Options, tap the Dual-Access toggle switch to enable Dual Access Mode.
To configure Dual-Access Mode using the Alarm.com customer website:
- Login to the Alarm.com customer website.
- Click User Access.
- Click Access Points.
- Click next to the desired door.
- In Enhanced Security Options, click the Dual-Access toggle switch to enable Dual Access Mode.