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Knowledge Base

How can multiple account systems be linked?

Important: Linking systems cannot be done by users with Limited Device Access permission. All other user permissions have the option to link systems.

It is possible to link multiple customer accounts under a single login for convenient switching between accounts without having to log out of one account and logging into another.

Note: There is no limit for the number of accounts that can be linked.

Link multiple account logins under a single login name

Accounts can be linked to a login name using the following steps.

Important: The initial account creation and configuration must be completed before an account can be linked. This includes changing the new account's temporary password that is assigned during account creation. 

To link multiple account logins using the Alarm.com app:
  1. Choose the main account the customer would like to connect with the rest. This is the login they will use whenever accessing the accounts going forward.
  2. Ensure all the usernames and passwords for the other accounts are easily accessible.
  3. Log into the Alarm.com app using the desired primary login.
  4. Tap Menu.
  5. Tap Login Information.
  6. Tap Link a System.
  7. Tap Add.
  8. Enter the login name and password for a secondary account.
  9. Tap Next.
  10. Read the instructions on the page, then tap Confirm.
     
    Note: A secondary login appears for any accounts that are attached to the main account. The login that appears is the login of the main account.
To link multiple account logins using the Alarm.com customer website:
  1. Choose the main account the customer would like to connect with the rest. This is the login they will use whenever accessing the accounts going forward.
  2. Ensure all the usernames and passwords for the other accounts are easily accessible.
  3. Log into the Alarm.com customer website using the desired primary login.
  4. Click Settings
  5. Click Login Information.
  6. Click Link a System.
  7. Click Add
  8. Enter the login name and password for a secondary account.
  9. Click Submit.
     
    Note: A secondary login appears for any accounts that are attached to the main account. The login that appears is the login of the main account.

Toggle between linked accounts

Once the accounts are linked for a login, the system's name in the menu becomes a dropdown on the Alarm.com app and Alarm.com customer website. This allows the user to toggle back and forth between any accounts linked to the login. For more information about toggling between accounts, see How do I switch between my accounts?

Note: Granting Linked Systems only works for the login that went through the process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to switch between multiple systems needs to perform the process to link multiple account logins to their login name. 

Update the default system

The default system will display when the user accesses their account. The system that shows by default can be updated using the Alarm.com app or Alarm.com customer website.

To update the default system using the Alarm.com app:  
  1. Log into the Alarm.com app.
  2. Tap Menu.
  3. Tap Login Information.
  4. Tap Linked Systems.
  5. Using the Default system for dropdown menu, select the desired default system.

Note: The default system will display upon login. If the Alarm.com app remains open in the background of the user's phone, the last system that was being viewed will display.

To update the default system using the Alarm.com customer website: 
  1. Log into the Alarm.com customer website. 
  2. Click Settings.
  3. Click Login information.
  4. Click Linked Systems.
  5. Using the Default system for dropdown menu, select the desired default system.

Unlink an account under a single login name

Individual accounts can be unlinked from one another using the Alarm.com app or Alarm.com customer website. Additionally, if an account is deleted, any additional accounts that were linked to that account will no longer be linked to the other existing accounts.

Example: If you have two additional accounts that are only linked to your main account and your main account is deleted, your two remaining accounts will no longer be linked to one another.

To unlink an account from a login using the Alarm.com app:
  1. Log into the Alarm.com app using the login set up with Linked Systems.
  2. Tap Menu.
  3. Tap Login Information.
  4. Tap Linked Systems.
  5. In the Default system for dropdown menu, verify the current default system selected is different than the default system to be unlinked. 
     
    Note: If the default system selected is the same as the default system to be unlinked, use the Default system for dropdown menu to select another system. Otherwise, there will be no option available to unlink the desired system. 
     
  6. Tap Delete under the system to be removed.
  7. Tap Confirm to confirm the removal.
To unlink an account from a login using the Alarm.com customer website:
  1. Log into the Alarm.com customer website using the login set up with Linked Systems. 
  2. Click Settings
  3. Click Login Information.
  4. Click Linked Systems.
  5. In the Default system for dropdown menu, verify the current default system selected is different than the default system to be unlinked. 
     
    Note: If the default system selected is the same as the default system to be unlinked, use the Default system for dropdown menu to select another system. Otherwise, there will be no option available to unlink the desired system. 
  6. Click Delete on the system to remove from the login. 
  7. Click Remove System to confirm the removal. This takes immediate effect in unlinking the accounts to the current login name. 

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