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About 13 results
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Manage_central_station_monitoring_settings
    A Monitoring Station, also known as an Alarm Monitoring Center, Central Station, or Central Monitoring Station, takes the signals forwarded from Alarm.com and dispatches to the proper authorities.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_emergency_contact_information
    When a monitoring station contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event. The Emergency Contact Management integration puts this cap...When a monitoring station contact list is outdated or incorrect, the monitoring station may call the wrong numbers to address an alarm event. The Emergency Contact Management integration puts this capability in your hands.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Trigger_a_panic_using_the_app
    The In-App Panel Panic monitoring station supported feature can expedite the dispatch of emergency personnel when help is needed at home. When the panel is not in arm’s reach, and the keyfob is out of...The In-App Panel Panic monitoring station supported feature can expedite the dispatch of emergency personnel when help is needed at home. When the panel is not in arm’s reach, and the keyfob is out of range, you can open up the app and have all the panel’s panic buttons available.
  • https://answers.alarm.com/Customer/Website_and_App/User_Management/Web_App_Users/Best_practices_when_changing_phones
    When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that ...When switching to a different phone for any reason, there are a few things to be aware of to ensure minimal disruption of your service. The following are suggestions for information and features that should be verified when the swapping to a different phone.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Turn_sensor_activity_monitoring_on_off
    Sensor Activity Monitoring allows users to view the current status of the system's sensors.
  • https://answers.alarm.com/Customer/Website_and_App/Energy_Monitoring/Energy_Monitoring_Settings/Download_or_upload_Green_Button_data
    Green Button is an industry-led effort that responds to a White House call-to-action to provide consumers with easy-to-understand data about their household energy usage.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Sensor_is_showing_incorrect_status_on_the_website_or_app
    If a panel is reporting the correct sensor status but the Alarm.com app and Alarm.com customer website are not, try the following steps. Trip the sensor, and verify the status is reporting properly at...If a panel is reporting the correct sensor status but the Alarm.com app and Alarm.com customer website are not, try the following steps. Trip the sensor, and verify the status is reporting properly at the panel. To refresh the Alarm.com customer website, click on any page on the Alarm.com customer website. If the preceding steps have not corrected the status, refresh Sensor Activity Monitoring.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Change_the_monitoring_station_location_phone_number_on_a_customer_account
    In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is l...In the case of an emergency where you are unable to disarm the system, the monitoring station may call to verify the alarm. This typically involves contacting you at the location where the system is located.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Cancel_or_Verify_Alarms_using_the_app
    Cancel/Verify Alarms gives the opportunity for you to respond to alarm events directly and to communicate to a monitoring station when the cause might be accidental or a real emergency.
  • https://answers.alarm.com/Customer/Website_and_App/System_Management/System_Usage/Visual_Verification_device_selection
    Visual Verification is a feature the monitoring station uses to verify a system that is in an alarm state. For accounts that have Visual Verification enabled, there is the option to select which devic...Visual Verification is a feature the monitoring station uses to verify a system that is in an alarm state. For accounts that have Visual Verification enabled, there is the option to select which devices the monitoring station uses for Visual Verification. Note: All devices are enabled for Visual Verification when first installed, even if the device was installed and deleted in the past. In Visual Verification, click to select the devices that allow Visual Verification.
  • https://answers.alarm.com/Monitoring_Stations/Monitoring_Station_Portal_-_Overview
    The Monitoring Station Partner Portal gives monitoring station support teams greater visibility into event signaling, feature and integration availability, as well as a streamlined request process for...The Monitoring Station Partner Portal gives monitoring station support teams greater visibility into event signaling, feature and integration availability, as well as a streamlined request process for service providers ensuring that they receive faster, smoother service. The Monitoring Station Partner Portal allows monitoring stations to: If you have any questions or would like to request access to the Monitoring Station Partner Portal, contact csintegration@alarm.com .