Skip to main content
Knowledge Base

Visual Verification device selection

Visual Verification is a feature the monitoring station uses to verify a system that is in an alarm state.

The monitoring station operator can: 

  • Review images and video clips captured 15 minutes before, during, and 15 minutes after the alarm.
  • View live video for 15 minutes after the alarm to verify on-site activities and determine if emergency dispatch is necessary.
  • If video devices are capable of Two-Way Audio, operators can use the feature to talk to visitors or intruders while viewing live video. 

For accounts that have Visual Verification enabled, there is the option to select which devices the monitoring station uses for Visual Verification. If a device is deselected, monitoring station operators can no longer view any events from those devices or their live streams.

Note: All devices are enabled for Visual Verification when first installed, even if the device was installed and deleted in the past. 

To select devices for Visual Verification using the customer website:

  1. Log into the customer website.
  2. Click Settings.
  3. Click Monitoring Station.
  4. Click Video Monitoring Setting
  5. In Visual Verification, click to select the devices that allow Visual Verification.
  6. Click Save.

Interested in technology is sold, installed, and serviced by licensed service providers near you.


Let's Get Started

  • Was this article helpful?