Change the monitoring station location phone number
Depending on the type of alarm event, the location phone number may be contacted either before or after a dispatch to authorities has been made to verify the alarm.
Emergency contact information (e.g., Location [Premise] phone numbers, verbal passcodes, contact lists, and per-contact passcodes) can be modified using the website and app. For more information about how to change emergency contact information, see the following:
- Verbal passcode - Change the monitoring station verbal passcode.
- Emergency contact information - Change the monitoring station emergency contact information.
Important: This feature is only available if it is supported by the selected monitoring station and enabled by your service provider.
To change the monitoring station location phone number using the Alarm.com app:
- Log into the Alarm.com app.
- Tap
. - Tap Monitoring Settings.
- Tap Location Phone Number.
- Enter the phone number of the location where the system is installed (e.g., landline).
Note: If there is no landline on location, enter a main contact number.
- Tap Done.
To change the monitoring station location phone number using the Alarm.com customer website:
- Log into the Alarm.com customer website.
- Click Settings.
- Click Monitoring Station.
- Click Location Settings.
- Click Edit.
- In Phone Number, enter the phone number of the location where the system is installed (e.g., landline).
Note: If there is no landline on location, enter a primary contact number. - Click Update.