Login Management

Data sheets

Installation guides 

User guides

• Create a secondary login for the customer accountThe secondary login setup guide explains how a customer with Master Control permissions can create additional logins for the same Alarm.com account from the Customer website.

• Manage Login Information using the Customer app

• Switch between customer accounts using Linked SystemsHow to switch between accounts when a customer has access to multiple.

How-to troubleshooting guides 

Frequently asked questions

• Can customers restrict a secondary login to access specific devices?

• Can push notifications be received from other Linked System accounts?

• How can multiple account systems be linked?Linked Systems allows multiple customer accounts to be shared under a single login. This allows the customer login to conveniently switch between Alarm.com accounts without having to log out of one account and log in to their other Alarm.com accounts. Once Linked Systems is set up, the login can toggle between the linked accounts using the Customer website or Customer app.

• How many logins can be created for a customer account?Alarm.com accounts allow customers to create an unlimited number of user logins through the Customer website.

• What login permissions does a secondary customer login need to have Alarm.com Places capability?

• What should I do if my customer's main account in the Enterprise Group is deleted?