How can multiple account systems be linked?
Linked Systems allows multiple customer accounts to be shared under a single login. This allows the customer login to conveniently switch between Alarm.com accounts without having to log out of one account and log in to their other Alarm.com accounts. Once Linked Systems is set up, the login can toggle between the linked accounts using the Alarm.com customer website or Alarm.com app.
With Linked Systems, customers can combine any existing Alarm.com accounts together, even if the accounts are with different dealers. There is no limit on the number of accounts that can be linked using Linked Systems.
If connecting locations to a commercial enterprise group, see Commercial Enterprise Location Management Setup Guide.
If a commercial login is unable to be linked with a residential login, see Unable to use Linked Systems with multiple Enterprise logins.
Note: Granting Linked Systems enables the feature only for the logins that perform the setup process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to multiple systems needs to go through the Linked Systems setup process to be able to switch between Alarm.com accounts.
My Circle logins can be linked with other logins depending on the type of login that it is being linked with and how the two logins are being linked. For information about linking My Circle logins, see Can My Circle logins be linked with other logins?.
Link multiple account logins under one login name
Linked Systems can be set up using the Alarm.com customer website or Alarm.com app. When adding a login that already has Linked System connections to the login, access is granted to the subsequent logins that were already attached.
Important: The initial account creation and configuration must be completed before an account can be linked. This includes changing the new account's temporary password that is assigned during account creation. For more information about how to create and configure a new account, see How to Create an Alarm.com Customer Account.
To link multiple account logins using the Alarm.com customer website:
- Have the customer choose the account they would like to mainly use to access all of their accounts. This is the login used to access the multiple accounts once it is set up.
- Verify all usernames and passwords for the other accounts are easily accessible or known.
- Log in to the Alarm.com customer website.
- In the system description, click
.

- Click Link a System.
Note: Link a System will not display for commercial logins. Manage Groups will display if the login is part of an Enterprise Group and Multi-Location Management will display if the login is not part of an Enterprise Group, but has Enterprise Location Management selected on their service package.- If a system has already been linked, click Manage Linked Systems, then click Link a System.
- If a commercial login is being used:
- Click Settings.
- Click Login Info.
- Click Linked Systems.
- Enter the username and password for the secondary account.
- Click Next.
- Verify the system to be linked, then click Confirm. This takes immediate effect in linking the accounts to the current login name.
Note: A secondary login appears for any accounts that are attached to the main account. The login that appears is the login of the main account.
For information about how to switch between accounts after enabling Linked Systems, see Switch between linked Alarm.com accounts.
To link multiple account logins using the Alarm.com app:
- Have the customer choose the main account the customer would like to connect with the rest. This is the login they will use whenever accessing the accounts going forward.
- Verify all the usernames and passwords for the other accounts are easily accessible.
- Log in to the Alarm.com app.
- Tap
.
- If a system has not been linked yet, tap Link a System. If a system has already been linked, tap Manage Linked Systems, then tap Link.
- Enter the login name and password for the secondary account.
- Tap Next.
- Verify the system to be linked, then tap Confirm. This takes immediate effect in linking the accounts to the current login name.
Note: A secondary login appears for any accounts that are attached to the main account. The login that appears is the login of the main account.
For information about how to switch between accounts after enabling Linked Systems, see Switch between linked Alarm.com accounts.
Update the default system
The default system will display when the customer accesses their account. The system that shows by default can be updated using the Alarm.com customer website or Alarm.com app.
Note: If the login has linked accounts using multiple dealers, emails about the system (i.e., password reset emails) will be sent using the branding associated with the dealer that manages the default system.
To update the default system using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- In the system description, click
.

- Click Manage Linked Systems.
- Click
next to the desired system, the click Set as Default.
To update the default system using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
.
- Tap Manage Linked Systems.
- Tap
next to the desired system, then tap Set as Default.
Note: The default system will display upon login. If the Alarm.com Alarm.com app remains open in the background of the customer's phone, the last system that was being viewed will display.
Unlink an account under one login name
Individual accounts can be unlinked from one another using the Alarm.com customer website or Alarm.com app. Additionally, if an account is terminated, any additional accounts that were linked to that login will remain linked to that login.
Example: If the customer has two additional accounts that are only linked to their main account's login and their main account is terminated, the two additional accounts will still be accessible through the existing login.
To unlink an account using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- In the system description, click
.

- Click Manage Linked Systems.
- If a commercial login is being used:
- Click Settings.
- Click Login Info.
- Click Linked Systems.
- If a commercial login is being used:
- Click
next to the desired system, then click Unlink.
Important: The default system cannot be unlinked. The default system must be updated before it can be unlinked. For more information, see Update the default system. - Click Remove System to confirm the removal. This takes immediate effect in unlinking the accounts to the current login name.
To unlink an account using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
.
- Tap Manage Linked Systems.
- Tap
next to the desired system, then tap Unlink.
Important: The default system cannot be unlinked. The default system must be updated before it can be unlinked. For more information, see Update the default system. - Tap Confirm to confirm the removal. This takes immediate effect in unlinking the accounts to the current login name.
Frequently asked questions
Does linking systems allow all logins access to both accounts?
No. Granting Linked Systems enables the feature only for the logins that perform the setup process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to multiple systems needs to go through the Linked Systems setup process to be able to switch between Alarm.com accounts.
Can all login permissions use linked logins?
Yes. However, users with Limited Device Access permission must be linked from a user with a different permission type.
Note: Log In With Access cannot be used to link systems.