Skip to main content
Knowledge Base

How can multiple account systems be linked?

Linked Systems allows multiple customer accounts to be shared under a single login. This allows the customer login to conveniently switch between Alarm.com accounts without having to log out of one account and log in to their other Alarm.com accounts. Once Linked Systems is set up, the login can toggle between the linked accounts using the Alarm.com customer website or Alarm.com app. 

With Linked Systems, customers can combine any existing Alarm.com accounts together, even if the accounts are with different dealers. There is no limit on the number of accounts that can be linked using Linked Systems.

If connecting locations to a commercial enterprise group, see Commercial Enterprise Location Management Setup Guide.

If a commercial login is unable to be linked with a residential login, see Unable to use Linked Systems with multiple Enterprise logins.

Note: Granting Linked Systems enables the feature only for the logins that perform the setup process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to multiple systems needs to go through the Linked Systems setup process to be able to switch between Alarm.com accounts.

My Circle logins can be linked with other logins depending on the type of login that it is being linked with and how the two logins are being linked. For information about linking My Circle logins, see Can My Circle logins be linked with other logins?.

Link multiple account logins under one login name

Linked Systems can be set up using the Alarm.com customer website or Alarm.com app. When adding a login that already has Linked System connections to the login, access is granted to the subsequent logins that were already attached.

Important: The initial account creation and configuration must be completed before an account can be linked. This includes changing the new account's temporary password that is assigned during account creation. For more information about how to create and configure a new account, see How to Create an Alarm.com Customer Account.

Update the default system

The default system will display when the customer accesses their account. The system that shows by default can be updated using the Alarm.com customer website or Alarm.com app.

Note: If the login has linked accounts using multiple dealers, emails about the system (i.e., password reset emails) will be sent using the branding associated with the dealer that manages the default system.

Unlink an account under one login name

Individual accounts can be unlinked from one another using the Alarm.com customer website or Alarm.com app. Additionally, if an account is terminated, any additional accounts that were linked to that login will remain linked to that login.

Example: If the customer has two additional accounts that are only linked to their main account's login and their main account is terminated, the two additional accounts will still be accessible through the existing login.

Frequently asked questions

No. Granting Linked Systems enables the feature only for the logins that perform the setup process. It does not automatically grant access to all logins associated with the accounts, so each login name that wants to have access to multiple systems needs to go through the Linked Systems setup process to be able to switch between Alarm.com accounts.

Yes. However, users with Limited Device Access permission must be linked from a user with a different permission type. 

NoteLog In With Access cannot be used to link systems.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started