Skip to main content
Knowledge Base

Download a video clip

Saved video clips can be downloaded in multiple formats using the Alarm.com app and the Alarm.com customer website. For more information about different format options, see In what file formats are snapshots and video clips saved?.

To download a video clip on-demand, you must first request a recording using either the Alarm.com app or the Alarm.com customer website, then follow the steps on this page. For more information about requesting an on-demand recording, see Take a video recording.

To download a previously recorded video clip using the Alarm.com app:

  1. Log into the Alarm.com app.
  2. Tap Video. To find a video clip from a specific time and date, see Find a specific clip.
  3. Tap Saved.
  4. Tap Play  on the desired clip.
  5. Tap Download.

To download a previously recorded video clip using the Alarm.com customer website: 

  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips. To find a video clip from a specific time and date, see Find a specific clip.
  4. Mouse over the desired clip, then click Options
  5. Click Download Download Clip. The download starts automatically.
     
    Note: If you have not selected a preferred download format, you are prompted to do so before the clip begins downloading.
To download multiple clips at once:
  1. Log into the Alarm.com customer website.
  2. Click Video.
  3. Click Saved Video Clips. To find clips from a specific time and date, see Find a specific clip.
  4. Click Bulk Actions.
  5. Click to select the desired clips or click Video_checkbox.png to select all the videos shown on the page.
  6. Click Download. The download starts automatically.
     
    Note: If you have not selected a preferred download format, you are prompted to do so before the clip begins downloading.

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started