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Knowledge Base

Amazon Alexa does not understand the names of the devices

If Alexa is having trouble understanding the names of the devices: 

  • Do not use special characters (e.g., *(&%’#_) in the device names.
  • Avoid typos or grammatical errors.
  • Do not use conjunctions (e.g., and, or, etc.)
  • Avoid using device names that are homophones of each other (e.g., Aaron’s Lights and Erin’s lights, etc.).

For more information on changing device names, see Change a device name in Amazon Alexa.

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